The Original Mattress Factory

Best place to buy mattresses. Very informative and friendly staff.

The showroom was very nice....but that was the highpoint of our mattress purchasing experience at the Original Mattress Factory.
The floor sample they showed us was very nice, we decided to purchase it. However, the one we received was not what we were shown.We plan to return it and continue posting unsatisfactory reviews until there is a resolution.
It is hard to beleive a local well established a firm still conducts busines based on the old bait and switch method.Buyer beware!
Will update
Update
The delivery crew was great. They were helpful and efficient. Great job guys!
A resolution has been achieved. By reaching out to the corporate team we came to consensus that it was a misunderstanding. The OMF team presented a win win for all parties. Thus the escalation from the original 1 star to 5 star review as a result of the OMF sincere efforts to assure that the customer is always satisfied. But the most important person in this scenario is the 92 year old lady who is sleeping on the replaceent matress. She says it is like sleeping on a cloud in heaven, bless her heart. Again well done OMF team. Thank you for all your efforts and your wonderful product.

This store makes it so easy to get the mattress you want and the prices are amazing. It's very clear what you're getting, it's all their own brand so easy to compare features. I found the regular matress retailers overwhelming and out of our budget. We got in and purchased 2 mattresses in less than 20 minutes but I felt like the sales person would have spent an hour with us if we needed it. We've purchased here before and next time we need a mattress I just need to remember to go here first.

I am so impressed with our entire experience at Original Mattress Factory. My mom purchased an electric bed a few weeks ago. We have had a whirlwind of events happen since purchasing the bed and have had to ask a few times to change the delivery date. They have accommodated every time, and with a pleasant attitude. My dad has been in the hospital for almost a month and we found out today that he is being discharged tomorrow. The bed coincidentally is being delivered tomorrow. He is coming home at 12 and is bedridden so we had to have the bed by 12. My mom called and basically begged for them to let her be first on their delivery list. They said they would have to call her back. They called later and told us they rearranged the schedule so we could be first on the list. They have gone above and beyond the call of duty. Thank you so much Original Mattress. You are a lifesaver.

Edit: The delivery drivers were rude. We spoke to one a few times, thanking him for coming and changing the route. He did not even acknowledge we spoke to him. The next one came in and we did the same. Again, did not acknowledge us. They went in and put the beds together. We tried to speak again and they had no bedside manner at all. Still five stars for our experience with Gregg at Hilliard. He was amazing.

We were very impressed with the sales team and how they were able to show you how the beds were made. We believed, and still believe, that what they make and sell is superior to what other places offered for a reasonable price. What a difference having a new bed makes on the quality of sleep, and how you body feels when you wake up in the morning.