Garden Center at The Home Depot

• Fred Timm
  
  
  (August 16, 2016, 10:48 am)

  During the recent heat wave I purchased a garden cart on line, knowing that it would need to be assembled. When assembly was 99% complete I discovered a manufacturing defect. I was drenched with perspiration, exasperated and polite when I contacted Customer Service and asked that the defective cart be replaced, assembled and delivered to my home. The first person I spoke with did not have authority to do all that I asked, but she agreed to escalate my request. The person I next spoke with and I were able to work out a satisfactory plan. He would arrange to have this store accept my return and provide an assembled replacement. He even gave me his name and extension. William, the manager at the store, and Steve at the Customer Service Desk did a fine job, despite some complicated paper work. As a disabled vet, I really appreciate Home Depot and the fine people that work there.

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