Byers Chevrolet Service Center

This was a business purchase, but they had a good selection. They facilitated the purchase really well and made it easy.

We had been shopping for a late model Silverado 3500HD for several months when we came across two vehicles we were interested in looking over at Byers Chevrolet in Grove City. We called ahead since the dealership is about 60 miles from where we live and were quite lucky to speak with Jordan in used car sales. The five star ratIng we give Byers is mostly due to his excellent service and the personal interest he showed in making sure we were satisfied throughout the process and after the sale. Both vehicles were ready for us to test drive and Jordan was there to answer our questions. When we made our choice and began the negotiations, as is the case at most dealerships, we dealt with his ‘manager’. Josh stuck to the point and did a good job. No one ever wants to pay the price, but we are satisfied with his work on financing and dealing.

It was not all completely rosy though. We are a bit miffed at having to “share” the cost of some interior repairs that seemed a bit more costly than reasonable. If we had it to do again that would probably not happen, but it had been a long search... And, somehow minor body damage showed up between the time we cut the deal and when we went to pick up the truck. That necessitated returning the truck for a body shop appointment. We don’t think we missed the damage during the first visit, but it was winter in Ohio. In the end it was not too big a deal I suppose and they did fill the tank for us. The body shop did great work, although the ‘manager’ decided they could not go the cost of a $20 4x4 decal for the repaired fender. But, what the heck - there’s always Ebay.

We will also put in a plug for the finance officer - she was helpful and explained everything well.

In general, we are pleased with the experience and will consider Byers in the future. Honestly, we do wish they were a bit closer so we could use Byers for service. If your are in the market for a vehicle, we encourage you to visit BYers in Grove City - it was worth the extra drive for us. Many thanks to Jordan.

Great customer service! I’ve purchased two used an one new vehicle from them. Very nice sales staff, and managers even came out to thank us for our business. Will be back!