Harrison Ford Inc Quicklane

It's better to call ahead for an appointment for the Quicklane otherwise you will be waiting. The service team is friendly and keep you informed of the progress of your vehicle. I have trust in Harrison Ford to always take care of my vehicle. Keep up the great work.

The Quicklane is convenient and I usually get in and out in reasonable time without scheduling an appointment.

My salesman, Chad was wonderful, very easy to talk to you and not pushy at all. Mike and finance was very thorough and knowledgeable.

Overall good service performed in the quick lane service. I’m very particular about my vehicle and they treated as their own from what I saw. Things I would improve and work on, be more friendly when coming in for service and not passive to the customer. Also have a better system in place then first come first serve, when you staff 1 mechanics until 830am on a Friday. I took time out of my morning to show up at open, and be told it a 2 hour wait for my vehicle to be done. I also sat and witnessed others after that time come in and leave being told we still have 1 mechanic it’s hours wait. Communication is key to all! Lastly, be sure to keep vehicles closed up when in shop bay, truck returned to me smelled of cigarettes.

The whole experience was wonderful from top to bottom. The whole team was extraordinary to work with. My Salesman Tylor went above and beyond with his great customer service. The sales manager Scott put in great effort in sealing the deal, and Mark was great in finance closing.