Lucky Dog Mow & Snow Shop, LLC

Good guy and a great mechanic for your mower and equipment

Allen does great work at a fair price. BAMSS does all the work on my generator and lawn mowers.

This guy has been around for a long time! He does great work and is very personable. You are in good hands if you do drop off your mower here.

"Bill knew what was wrong with our push leaf-blower right away, and it was fixed in no time, for a very reasonable price. We were very happy with the quick, friendly service, and highly recommend them."

This was my first ever review on Google Maps. After receiving a notification from Google that this review had reached 50 views, I went back to the review page to look further at what others had said, and realized I didn't go down far enough. About 10 reviews down, Thomas Aaron said he had a bad experience--and I can understand why. And now I feel I should edit my own because our experience doesn't tell the whole story.

I called Bamss about our gas-leaking push mower and asked if it could be picked up, because we didn't want gas in our car. The guy that answered the phone was, I assume, the manager Alan. He was noticeably slow to commit, but said he was going to be out our direction, and could probably pick it up. He took our address. We didn't see him that day or the next. I called again, and he hadn't remembered our arrangement, and took the address again. When he didn't show this time, I called again and said we'd bring it in. We hauled in our mower in a Trax, trying to protect the back area as best as possible.

When we arrived, I went in to the building to find somebody. It was not an office, but like a tinkers cave with tall junk-filled shelves and inner passages--and it was dark. It fits the image I got from Aaron's review (see about a year ago), looking like a lifetime of motor scrap and better days. I was fortunate enough to find Bill, who went out to see my push blower and knew right away how to fix it. He took it right back and told us it would be done in a few hours. The price was way less than other places, which made the experience sweeter than it started with the dropped phone calls.

So I admit I wrote my review to align with the previous 9, and didn't read far enough. We got excellent service (aside from having to bring it in ourselves) but even the fact that they didn't have a clerk, or secretary (I think they'd just lost one) is indicative of something. It might have been serendipity that I found Bill so quickly -- surely they have a queue of equipment waiting for attention, and could not drop everything for our machine. But that's the friendly way, do it as they come. If you want a more professional operation, you'll pay more and maybe wait longer. But you'll be able to use your warranty, you'll know that they're insured, you'll know that you can take your case to BBB because there's some accountability. If you want to take a chance on the friendly way, wager on their love and knowledge of machines and willingness to fix things, and take what comes, then you might have a great experience. We did.

I'm sorry if the 50 viewers who read my first review had subsequent disappointments. This might be my first and last review.

Alan is great he goes above and beyond to make sure his customers are happy. There isn't much with a motor he will turn away if he thinks he can correct the issue. Be sure to give him time tho he is only one man and gets backed up with work. Thank you Alan!