Klaben Body Shop & Collision Center Kent

Steve helped me and was very communicative. I use my truck for work and he kept me up to date on when it would be finished. That’s something I appreciate immensely. Fender replacement looks great and was in and out in a few days. Can’t ask for much more

Exceeded my expectations! Steve worked with me from the beginning and made it easy to schedule. They provided a rental car at the shop upon drop off of my vehicle. The repairs are completely unnoticeable. The truck looks just as if it was brand new. The team went above and beyond, detailing the inside of the truck before returning it. A seamless and smooth experience beginning to end!

I had a large project completed on my weekend toy. Nick Johnson was great to work with throughout the 3 month project. Nick is definitely one of my favorite people in Kent across all of the different businesses I have dealt with. I appreciate Nick and I consider him a friend, and I would definitely recommend Nick because he is customer oriented and extremely friendly and accommodating. Customer service was 10/10. Nick is the best. Labor performed and overall work done was 3/5. Bumper could’ve been prepped better before painting. When brought up to the shop, they tried to make it better, but couldn’t as it was already too late. I respect them trying to fix it but it could have been avoided if prepped properly before painting. Bumper fitment could have also been better but we ran into some issues with the aftermarket carbon fiber hood, which shop claims they did their best on the fitment, which I still question. Quarter panel was painted and turned out amazing for not being blended, but it could look better. I asked Klaben Body Shop if they would repaint the quarter panel and blend it and split the cost with me. Nick said he would which I believe him but the shop manager will not honor it. Mind you I spent $2000+ with Klaben just on labor not including my aftermarket parts that cost another $4000+. I was hopeful that the shop manager could split the quarter panel blending with me which would have been only a mere $300 which is nominal for Mr. Richard Klaben. This review would have been a 4/5 if my request would have been honored. Next month once weather gets nice, I plan on having the front bumper and hood fitment looked at by another shop and I am having the quarter panel repainted again by another shop because I think it can look better and I am currently not 100% happy with it. This will be the third time that I have the quarter panel painted and I just want to be happy with it once and for all. A lot of these things were out of Nick’s control and the quarter panel paint issue was on me for going against the shops advice on blending the paint versus panel painting. I would be 100% happy if shop would blend the quarter panel and split the cost with me. I prefer to go with them for my work but I would like for them to consider my request. Overall 10/10 with Nick and 3/5 on labor performed.

2021 Update - Changing this to 4/5 stars. Artie, the shop manager honored repainting the quarter panel. It came out much better the second time around after we blended it in. I appreciate you guys working with me. While we had some bumps in the road, overall the project turned out good for the massive amount of work that we did to the car. Thanks gentlemen!

I like to say that I was worried about getting my car fixed. When I got there I was treated with great respect. Derek was very good at what he does. They do very beautiful work and got it done quickly too. Thank you Derek T. For being so professional.

My son was in a minor accident…thankfully no one was hurt. I called Steve Workman at Klaben body shop and asked if they could squeeze his car in…of course he did. I always take my cars to these great guys. They are always so helpful and keep me updated on the progress of my car. My sons car looks beautiful again. Thank you Steve and all that helped get it back on the road.