Kerr P J

Outstanding customer service. Had my Mini Cooper in recently. Such great care and communication.

I just wanted to thank the service associate Alex for his service. He went out of his or beyond to assist me with my car. He made a not so good experience much better very professional. Thank you for your service.

Joshua at the service department was really healthful in solving the issue I had with my new mini. He was patient, kind and knowledgeable.

I came in to Long Beach BMW and Mini dealership I had an appointment for a diagnostic test at 8 o’clock my Mini Cooper Countryman was making a noise when I was backing up turning the steering and some others thing so they offer me a shuttle to take me home because he was going to be for a few hours Sergio the driver was nice . my service advisor was Miguel Rivera i see why he is a advisor he is understanding and listen to what I needed to get my car back and running perfect he offered me a loaner but I did not really wanted to get one . so he kept in touch with me and what was happening with my car and what was needed and what was going to be fixed to make my car running perfectly. It took a week and a half.. now the only reason i had to wait is because they had to order the parts so I had no choice but to wait.. and the cost was pricey but it is worth it there’s nowhere else but to take your car at a dealership they will fix your car the right way they have The right tools for your car it was Worth to wait !! now my car is back Running perfect now I can drive my car Safely on the street with my family I would like to thank Miguel Rivera and his team for a awesome job they did on my car I am so grateful for your customer service I really appreciate it !! One more thing can you please thank the mechanic that work on my car he did a perfect job sincerely your customer MariaV