Falls Motor City

The entire team from Cole to Tony to Kevin…just an amazing experience. Never pressured and was very thorough. In fact, they encouraged questions! Could not be happier with my Jeep purchase and receiving top dollar for my trade in. Would recommend to everyone.

I have decided to change my review to report that the service department was most eager to make things right after a previously poor result. They determined that the gasket on the drain plug was bad and replaced it, topping off my oil, and restarting my consumption test.

However, I am leaving this at 4 stars for only one reason, that reason being that the drain plug with the bad gasket should have not been put back into the oil pan in the first place. It seems like inspecting that gasket would be a normal step on the "oil change checklist" to steal a concept from pilot's duties. All in all though, they ultimately did right by me.

2 years ago I wanted to buy a used Japanese sedan. Called the dealership next to my house but they only had a 5-speed. They literally laughed at me for wanting to buy it and never called me back. I drove to Falls the next day for 8-spd auto they had for less. Sam is really great at his job. He greeted us about 30 seconds after we arrived in the parking lot. He was so helpful and quick. He didn't join us on the test drive which I actually liked! I already knew about the car so I wanted it, and this guy is seriously so quick. I think he had 3 sales going at once. The sales manager was friendly, and the Mopar extended warranty was affordable. I still have the car. I got a killer deal, and I bought a car right before I went to work! It's worth the drive to Falls from Cleveland, and I'd gladly do it again.

They were thousands less than any other dealer around. They will play the four square game like every other dealer and ask “ what do you want your payment to be?” Do your research no one odd scamming you. You want a deal and they have to eat too. Ask for Toni she helped me did a great job and she’s easy on the eyes. And now I have a car payment again. Oh well. I love my truck.