Freddy's Frozen Custard & Steakburgers

You will not be disappointed in the menu and service. Service is typically good. Kinda of like a place in Houston that I enjoyed.

A favorite place for delicious burgers. Nice place to meet and catch up with family. The service was very friendly and kind. Bring your hunger - portions are filling.

UPDATE- it’s been only 18 hours since I posted my review and I was already contacted by an area manager, talk about customer service! To say I’m impressed with the follow up of my review is an understatement. The area manager was professional, courteous and customer service oriented and I was given a thorough explanation about my experience and am satisfied with the outcome.

Way to go, Freddy’s! Thank you for showing genuine concern. I’m so happy I didn’t have to live with the disappointment I felt and decide to have to find a runner up burger elsewhere.

I upgraded my stars from 3 to 5 just off of the level of customer service.

How does a place known for frozen custard NOT have quarts or pints in stock?
Especially since I ordered a cone to go and got that meaning there was custard and the ability to fill a quart or pint with said custard. Is it a supply of the carton issue?

The burgers are hit and miss. Sometimes it’s right on and some times it’s too salty. Today my burger was too salty, my waffle cone ALWAYS has a crack in it and there were no pints or quarts of custard to go. HOW?

I actually enjoy eating at Freddy’s when everything tastes the way it should but it’s honestly hit and miss at this location.
The fries and sauce are the best thing about this location.