Marquis at Hope Village Memory Care

My dad has lived at Marquis Hope Village Memory Care for about 2 months and the high-quality care he is receiving is noteworthy. The attention he is getting surpasses our expectations.

The administrator and nurse at the facility are professional, kind, caring, and conscientious about making this a dignified, peaceful, healthy, and safe place for my dad to live. My father is looking healthier and brighter since he has been living there. He likes the food and we know that the meals are healthy for him. They make sure he drinks enough fluids, an ongoing challenge. My dad has always been an active person, getting outside everyday. During Covid times, their protocols are different, but they make sure Dad gets fresh air most days, which helps his mood considerably. The staff goes to great lengths to help make their residents' apartments comfortable, familiar, and safe, which is calming to my dad. The aids with whom I've interacted have shown great patience and kindness toward my dad.

Additionally, the administrator and nurse recognize that having to place my father in a facility is stressful for the entire family. It's especially difficult emotionally for my mother because my parents are still crazy about each other after 66 years of marriage and above all else, they simply adore one another, so being apart is sad for them. The staff welcomes my mom and family members to visit (through the window during Covid) as often as we want to visit and they installed a special awning outdoors to protect us from the rain, a chair, and 2-way speaker to make communication easier. They help my dad talk with us on video calls whenever we ask, and they help him to call us when he is missing the family.

The nurse communicates regularly with the family and takes initiative to communicate with my dad's doctors about his care, relieving that huge stressor from us, but always consulting us.

Having said all this, the staff are human. Not everything is perfect. The worst thing was that Dad had a bad fall because he forgot to use his walker when getting up from a chair. The staff took this very seriously, and afterward we met with them to update his plan of care and make sure this doesn't happen again. Accidents happen, and life is unpredictable, especially for those people who need to live in a memory care home.

Overall, I can't imagine a more welcoming, safe, professional, top-notch team. It's safe and healthy for my dad while providing a better quality of life for my mom. This set-up helps both of them to get the rest and care they need. When Covid is past us and Mom can visit Dad in person that will provide the cherry on top of Marquis Hope Village Memory Care.