T.W. Butts Insurance Agency

I'll tell you - I have been with Erie for around 25yrs and different agents but this group is the best. The brother and sister are truly a pleasure to work with and always available when you need them.

My family has been using this agency for literally multiple generations. They always take care of me when I've needed them. They are quick to respond to calls, when speaking to a person I never feel rushed and they are great at explaining everything. They gave me good advice the time I called them about an accident that was someone elses fault. I highly reccomend this agency.

Tom has been the most helpful with my rental insurance policy that I have.
I have had an auto insurance policy with them since 2015, and have been so appreciative of the service they have provided for me.

Tom has been our insurance agent since we first moved to Pittsburgh in July 2016. He wrote my SO's auto and our renters policy and now our home owners policy. His staff is also very helpful in setting up auto-payments. We have enjoyed working with Tom to ensure we have robust policies for great premiums and know that if we ever need anything he will respond to us quickly and professionally. We very much recommend TW Butts Agency.

I have been a customer of Erie Insurance for as long as I can remember, 15+ years, and Kelly has been my agent throughout most of it, and never disappoints. I have called her over the years for major homeowner claims to minor address changes, and she is always there for me. My relationship with Kelly and the T.W. Butts Agency has been a very pleasant and positive experience. As a consumer, I highly recommend this agency to anyone in the area who may be shopping for any type of insurance need, from a company that provides the highest quality of customer service from knowledgeable, friendly and courteous agents.