Holod's True Value Hardware

• Evan Vlogs
  
  
  (December 16, 2018, 1:00 pm)

  Everyone was friendly, nice and helpful.

• Paulette Williamson - Strother
  
  
  (November 13, 2018, 4:16 pm)

  I was a new face in the area, just passing thru. I noticed the nice assortment of trees and bushes. They were nice. Helped me and gv me lots of info.

• Kai Hinger
  
  
  (July 10, 2018, 7:30 am)

  Edit: The owner was reasonable and gave me a refund and as I said, everyone else I interacted with was pleasant. I've amended the stars.
  
  Tried to go to this location for warranty work on a mower because they are a service center. When I called the mechanic he said sure, bring it in, after I mentioned what was going on with the engine. What he didn't mention was the $30 diagnostic fee, which I found out when I had already driven 30 minutes in rush hour, and nobody could tell me if I would be reimbursed if it turned out to be warranty. Seems like a simple question; I should have left then. I called a couple days later and he said he'd get to it next week, he was about a week behind. Could have mentioned that when I called or when I dropped it off. Fine. Whatever. I called two weeks later after having not heard anything. "He's off all week for the holiday". Great.
  
  Called again 3 weeks after having dropped it off. "I'm waiting on you to fax me the receipt". I had forgotten the receipt when I initially went in, but they said I could bring it when I picked it up, no problem. When I asked when he was planning on calling to tell me he needed a receipt first, he said I was rude when I had initially come in (I wasn't, I was a little frustrated that nobody had mentioned $30 fee to diagnose warranty work, but I wasn't that rude, and he wasn't even there so I'm not sure how he could know much about my attitude). He then said "did you buy it from here?" as if that matters. If you're a service center for a brand it doesn't matter if someone bought it from you or not, that's not my problem. Apparently he was just planning on holding onto my mower for weeks and weeks until I got fed up and came to get it. To punish me for not purchasing it from them, apparently.
  
  Called the manufacturer to complain and get some answers, and I'm told the engine isn't even part of the warranty, that's handled by the engine manufacturer. So he wasted 3 weeks and hours of my time, for something he should have been able to say on the phone after I described the issue "sorry, that's the engine warranty, I'm not a service center for that part". Ridiculous. I would never, ever go here for service or a purchase. I'll drive 100 miles first if I have to. If you want to keep your business open I'd suggest getting a new mechanic. Everyone else I interacted with was fine.

• Brooks T. Thompson
  
  
  (May 30, 2018, 7:16 pm)

  Very knowledgeable and helpful staff with a great selection of healthy well cared for plants. After visiting this store, it was clear how much I had been missing from shopping at the two “big box” stores. The contrast is remarkable. Here, you have staff that is enthusiastic about what they sell and happy to provide you with information and suggestions. The plants and flowers are thriving, not barely hanging on. Sure, big box can be slightly cheaper on some items, but you get what you pay for. I highly recommend that you stop here for plants, tool rentals, and lawn and garden care products. I feel that I want to give it 5 stars, but objectively, I cannot because it can be a tad more pricey on some items than the two main big box stores.

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32 reviews of Holod's True Value Hardware "This is a neighborhood catch all store, if you need an odd item they probably have it , i was looking The one I bought at Holod's has drooped and died within hours of planting it. How Ironic that i noticed the sign stating that they were not responsible for plants...

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