U-Haul Moving & Storage of Roxborough

• Jen Thomson
  
  
  (October 15, 2018, 4:53 pm)

  UPDATE: Once I spoke with the U-Haul corporate office, they made sure to rectify the situation and refund my money. So, although the staff there are not as friendly and helpful as I would prefer, which is why I could not give five stars, I would like to say that their customer service at their corporate office is very helpful.
  
  I am extremely disappointed because I called about a month in advance to let U-haul know that I was moving my stuff out and into my new home and would no longer need my storage unit. I was told by the lady on the phone that all I needed to do was come in and handover my card. My bill went through on the 12th, as usual. And when I came in on the 13th to remove my items and hand in my card, I was told that I would not be getting any money back because U-Haul does not prorate and that I should have come into the office to set up my cancellation date - which I would have if I was advised of that when I called. So, I paid $160 for one day of use. Needless to say I am very upset, especially as a single mom who just moved into a new home. I will certainly be letting others in the area to use any other storage facility then U-haul of Roxborough.

• J M
  
  
  (July 16, 2018, 10:43 am)

  Exactly what you expect in terms of pickup & drop off with renting a truck. The people were courteous & prompt, even helped me carry my purchased packing supplies to my car.

• Bill Tux
  
  
  (March 31, 2017, 7:21 pm)

  I needed to rent a truck to move my mom. I didn't have a reservation but I was able to rent the ideal truck size and was surprised how fast I was processed. Their price was reasonable including the cost of mileage. The truck I received was in great condition and handled well. A gas station is located a couple blocks past its location so I was able to easily top off the gas tank and avoid any additional charges.

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