Smail Cadillac

A “shout out” for Cadillac service technician, Paul “Shake “ Akey! While servicing my Cadillac which we turned in as a used car, “Shake” found my money clip under the driver side seat, he immediately called to inform me—when I went to the Service Dept. to retrieve it my cash and credit cards were intact— I offered a tip but “Shake” refused and said “I’m just doing what I’m supposed to do!” Kudos and many thanks to “Shake” for his professionalism and honesty which are in very short supply in this day and age. Smail Auto can be very proud to have an employee like “Shake”!! Kudos again! —

Service: Thank you to Troy and staff for a wonderful first time service experience. I was impressed at how I was treated despite the fact that I did not purchase my Cadillac from this dealership and the car is still under warranty.
I was given a new SUV loaner for 2 days, car problem was fixed & car was washed. I will be back for future service needs.

Smail did everything possible to get me into my new vehicle. My salesman, Nick, went above and beyond and spent significant time with me and was endlessly patient, professional and helpful. After completing the transaction, Nick spend so much time with me in the car to explain every single option as well as connecting my OnStar and XM. It is obvious that the Smail dealership has a laser focused customer service culture and I could not be happier that I decided to make the drive to Greensburg and I will highly recommend Smail and Nick - THANK YOU !!

I brought my car in for its first scheduled service. The service representatives greeted me quickly and courteously. While I was waiting, I was hospitably treated. The wait time seemed to fly by. When my car was finished, it was washed and delivered to me with a smile. Great guys, great service. What more can you ask for?