South Hanover Auto and Tire

• Josh Cockley
  
  
  (March 18, 2019, 4:16 pm)

  One cold Monday morning after a snowfall I climbed behind the wheel of my 2013 Sante Fe, held down the brake and pressed the start button. Except only the lights came on--nothing else, no clicks or sounds, just nothing. I wasn’t going anywhere. It’s the kind of thing that happens to everyone at some point, and I had to accept my misfortune that day and decide what to do about it.
  
  I was stranded at home with no way to get my kids to preschool or myself to work. I could have used my AAA membership to be towed anywhere, and I could have called one of a dozen local shops. I chose to call South Hanover Auto, and I’m so glad I did! Cory answered my call cheerfully and reassured me that they would be able to take care of EVERYTHING. (At this point, I had no idea what “EVERYTHING” meant, but Cory seemed very genuine in his efforts to listen and understand my situation in order to help.)
  
  Before I knew it, two top level senior technicians from South Hanover Auto showed up at my front door. Together with a few tools and some serious know-how, they got my car started. Moreover, they’d come in two vehicles: one large truck with a plow that they used to clear the snow from my driveway, and a loaner car for me to use while they took mine back to the shop for a full diagnostic.
  
  I must disclose here that I could be considered a bad car owner. I don’t know anything about them, and I don’t really care to learn...I just try to remember to change the oil from time to time. This must have been immediately obvious to the guys at South Hanover Auto--especially the poor guy who drove my car back to the shop. I had been hearing a clunking sound for a long time, but I thought it sounded like a can of compressed air or some other random object rolling around in the back. (Sadly, that was not the case.)
  
  A few hours later, I received a text message from Cory with a link to an incredibly detailed list of diagnostics, including actual photos of my car. They had not just casually looked it over; they examined it thoroughly and took copious notes with corresponding pictures. As it turned out, my list of automobile needs was long and extremely well documented. In fact, Cory seemed almost apologetic that my car needed so much work, but there was no one to blame for that but myself...the photos and the notes said it all.
  
  Just wanting my car to be fixed properly, I approved all of the repairs and left the details to Cory and the other technicians. The next day, I dropped off the free loaner car at South Hanover Auto and picked up what looked and felt like a new car. I’m obviously not a “car guy,” but I could tell as I drove away that my car was riding and braking much more smoothly, and they had even cleaned it!
  
  With my limited knowledge of cars and the vulnerable position I was in, they could have easily taken advantage of me. In fact, I expected their high-quality door-to-door service and superior customer assistance to come at an equally high price. However, the total bill for all of the repairs was very reasonable, and the invoice was just as complete and detailed as the diagnostic report.

• Crystal Groves
  
  
  (March 7, 2019, 11:59 am)

  The team at South Hanover Auto and Tire have always gone above and beyond for my family for service. If you are looking for one of the tried and true businesses that gives you old school customer service but with the latest technology, then this is the place to go. They've won my customer loyalty hands down.

• stacia hare
  
  
  (February 8, 2019, 5:13 pm)

  Absolute lifesavers! Couldn’t thank you guys enough for being so dedicated and willing to help me in a pinch! Short notice and no appointment,my Jeep is running smooth again! Appreciate the honesty and hardworking staff. You’re the real MVPs! ????

• laura otero
  
  
  (January 19, 2019, 8:18 am)

  I did a review check looking for a place to get my daughters car fixed a few weeks ago. Vincent was awesome, explaining everything that was needing to be done right now and what will need done in the near future. Then come to find out this is where my brother got the new handicap van for our mother. This van works beautifully. Then they even solved the light issue with the van that we kids caused. Oops! I’ve found this garage to be open, an honest and right next door close. Thank you all.

• Vladimir G Federoff
  
  
  (January 2, 2019, 9:58 am)

  New to Pa from New Jersey needing my car State and Emissions Inspection to be done. Stopped by South Hanover close to home. Excellent place with caring Employees who greeted me Immediately upon entry. I found them to be honest and straight forward with open communication that is both caring and understandable. I was totally happy and satisfied with great honesty and found them to be a GREAT and HONEST place for all of your Car and Automotive needs. Thank you.

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