Address: | 449 Black Creek Church Rd, Mt Croghan, SC 29727, USA |
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Postal code: | 29727 |
Phone: | (843) 658-3051 |
Service is always easy. The team is courteous and professional. I have never had any issues and will continue to bring my truck here. UPDATE: Just went back and it’s even better. Great team at Freeland
I'm not an easy person to impress but Rachel S. did! She represented herself and Freeland Dodge at the highest level with her professionalism and customer service. I wouldn't hesitate for second to go back to the service center. Even the mechanic came out and explained, the issue I was in for, was an easy fix. Saving me hundreds of dollars as a costly repair wasn't needed. Who does this type of customer service anymore? Freeland Dodge has made a customer for life. Thank you Rachel, for a job Well done.
OMG!!! I was not a customer not did I receive services myself, but my coworker did. Our job is across the street from Freeland and my coworker came outside to discover that her rear driver side tire was flat. Several of us were still at work and we all looked for a good lug wrench to help get the tire off. No one had one, so a colleague used the one that came with the car. It WAS NOT working. We all looked across the street and then someone said aloud, "it would be awesome if we could get them to help.". The car's owner and another coworker went over and were gone for awhile. They returned, and shortly after, Chris pulled up. He works in the service department at Freeland. He had brought better tools and was able to remove the flat and replace it with the donut. It was beyond SUPER DUPER awesome to know that Freeland employs such a helpful, willing person. Hats off to Chris and Freeland! Please, Mr. Freeland...give Chris a raise or a cake or a bonus. He was TRULY a God send.
Service was amazing for my recall! Will definitely go back for regular service maintenance.
UPDATED:. I did go back for normal oil change/service. Used the website to book my appointment. I knew up front what my service would cost. Got there and everyone was efficient and friendly. This was my confirmation that this will be my go-to place for service/repair work.
The service was completed as told to me. I was a little surprised by the difference in the price listed on the app and in the text confirmation then the actual cost. It was not that significant on what I had done, but seems like it should have been more accurate in the first place. I also am a little disappointed that I have to return for one of the recalls because they did not have the part. Again I do understand and not that big of a deal. I will definitely consider going back for future maintenance. Friendly staff that communicates accurately and honestly.