NashCo Furniture & Mattress Outlet

• Bryce Flatt
  
  
  (May 19, 2020, 11:23 am)

  If you’re looking for a cloud couch but don’t wanna pay 10k this is the place to go in Nashville! We’ve had our white cloud sectional since January and love it. Every guest raves about it and can’t believe it’s not RH. The customer service is also great, contrary to what some disgruntled customers may say due to circumstances that most likely can not be controlled by staff. One of the zippers on our couch slip cover came loose after going through the washing machine and the owner of the store got his repair guy to fix it for no charge even though it wasn’t covered due to going through the washing machine. I have recommended this company to many people and will continue to do so.

• Israa Altamimi
  
  
  (February 19, 2020, 1:22 am)

  STRONGLY RECOMMEND!! My family and I have shopped at NashCo MANY times, and our experience is always pleasant. From the UNBEATABLE prices, fantastic selection, and friendly staff! We’ve been renovating/furnishing every room in the house and Jordan has been our guy through it all. He’s welcoming, understanding, and extremely helpful every time we visit (which is like every two weeks)!
  
  For our latest purchase, everything delivered perfectly except for the sofa, which was an innocent mistake. Jordan acknowledged the result and personally delivered the sofa to the house and helped carry it inside after just getting off work. His level of service is topnotch!!! I cannot say enough good things about NashCo! They will see me again on my next project ;)

• Stephanie Hardin
  
  
  (February 17, 2020, 7:53 am)

  I was looking for a bedroom set that I would fall in love with. So a client of mine told me about NashCo. When I walked in the store everyone seemed friendly and ready to help. All the furniture was nice and modern. Zoe, my sales-lady, helped me find a beautiful bedroom set fit for a Queen! I love everything about my furniture and I will be returning to buy my living room set soon. If you go to NashCo go see Zoe, she followed up with to make sure my delivery went smooth. She also made sure I was happy with my purchase.

• Grace Philpot
  
  
  (January 13, 2020, 6:31 pm)

  Update 1/13: I have to hand it to Anthony, the owner of NashCo Furniture, for being incredibly responsive! 17 minutes after I posted my original review, he texted us with offers to expedite our delivery to the 11th. He promised he would make it right, and asked us if there was anything else he could throw in to make it up. I opted for a couple nice pillows for our bed.
  
  The next morning, despite bad weather, the delivery men came with our sofa, but to our dismay, the back beam was broken. Furthermore, the promised pillows weren't present. However, the sofa was technically functional so we accepted it so as not to be without anywhere to sit. I phoned the store who told me I'd have to claim it on the warranty. However, Anthony promptly texted me, and said he would personally handle the matter if I sent photos. He promised a replacement sofa would arrive for us Monday morning.
  
  This morning, the delivery men arrived at my door. It was in perfect condition, and all seemed well until I inquired about my pillows. They still hadn't gotten them! We texted Anthony to let him know and not only did he apologize, he hand delivered them to my door that very same hour.
  
  All in all, we did have a horrible time getting this sofa. There were a lot more bumps along the way than we expected, but I must say Anthony did do his best to make everything right, even taking the time to deliver the pillows himself, offering a sincere apology at my door for our trouble, and briefly chatting about our families (we have toddlers of similar age) with me.
  
  I truly believe our experience was a fluke and I'm confident Anthony and NashCo Furniture deserve their good reputation. In light of this, I have changed my star rating from 1 to 4, because while there were struggles, we do have a sofa we love and we feel Anthony did show us NashCo Furniture's true, good, colors after our initial poor impression. We look forward to giving them another chance to help us complete the furnishing of our home in the near future.
  
  ----------------Original Review----------------
  
  Just moved to Nashville and saw the great reviews NashCo Furniture had and were lured in by them. Now, I regret that decision.
  
  We sold nearly all our furniture before moving, so we're looking to restock most of the house. We began by purchasing this beautiful sectional for just over $1000.00. It's a great sofa, and I'm sure we will be happy with it. I say, "will be" because we purchased it on Tuesday the 7th and Zoe, (who we have no complaints about - she was wonderful) scheduled it to be delivered ($140-something) on the 9th between 4-7pm. She told us to call her if it was getting late and the sofa hadn't arrived and she gave us her card.
  
  On the 9th, we anxiously awaited the arrival of our sofa, however 4pm came and there was no call from the delivery guys. Finally just after 6 pm *I* called Zoe only to go straight to voicemail so I left a message. At about 6:44pm, I called her again - still got voicemail - so I called the store.
  
  I explained we were missing a $1000 sofa. The saleswoman informed me a "mix up" happened and our sofa was NOT coming today, nor scheduled to come AT ALL. She found the paperwork, though. Furthermore, she informed me our sofa would now be delivered NEXT TUESDAY, the 14th, for which she apologized.
  
  Then, she started to end our conversation but I stopped her. I pointed out an entire week with NO living room furniture is quite a while considering we paid for delivery on the 7th, changed our schedules to facilitate the time frame, not to mention no one informed us delivery wasn't happening and we wouldn't have found out if I hadn't contacted them about it. Despite this, I still had to ASK if she would waive the delivery fee! She wasn't going to offer ANY FORM of compensation for the "mix up," (save an apology, which changes little and does nothing to resolve the extended inconvenience) until I asked! Any other furniture company would have been falling all over themselves OFFERING waived fees along with expedited delivery, but not NashCo Furniture.

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NashCo Furniture — 401 Harding Industrial Dr, Нашвилл 37211 — оценка 4.5 на основании 229 отзывов «Kevin and the rest of the staff at NashCo were very... NashCo Furniture & Mattress Outlet is a family owned, local furniture and mattress store aimed at pr...

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