State: | Texas |
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Address: | 343 Gembler Rd, San Antonio, TX 78219, USA |
Postal code: | 78219 |
Phone: | (210) 226-0301 |
Website: | http://www.swgooseneck.net/ |
Monday: | 8:00 AM – 5:00 PM |
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Tuesday: | 8:00 AM – 5:00 PM |
Wednesday: | 8:00 AM – 5:00 PM |
Thursday: | 8:00 AM – 5:00 PM |
Friday: | 8:00 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Amazing service and great people. From out of town and they helped get my trailer patched up and on the road. Would highly recommend.
I was starting a new hotshot Service.The Gembler rd location is way more customer oriented and attentive Jason C & every person
that assisted me made my purchase a breeze.
Everything we needed we found here yay! Spanish speaker available another plus and the prices are cheap cheap cheap.
I originally posted this review on Yelp! but I see that the company has more that look at Google reviews. So here it is again:
Had a major problem with my camping trailer-- bent an axle on a pothole on the interstate highway in the mountains of Appalachia. The bend was enough that the tire on one ending was wearing badly-- I discovered the problem with a blowout!
Once I made it home I started trying to figure out what to do. I can't afford a new tire for every long trip! When I talked to RV dealers for possible repair, they said that it would be at least 2 months to get the axle, and repair time would be longer. They wouldn't put the camper in the service queue until the axle actually arrived.
Enter Southwest Wheel in San Antonio... I found that they are a distributor of the axle I needed on the manufacturer's website. I completed the information request form on Southwest Wheels website. Sometimes web forms go unanswered for days, but not Southwest Wheel's. Bob F. answered by email within a couple of hours. Once I provided him with the identifying information on the axle, he reported that they didn't keep that axle in stock. He checked with the manufacturer and confirmed that the axle was available and that it would be delivered in three weeks. It arrived on time.
I'm scheduled for the axle replacement tomorrow. That's only three days after the axle was received! Since I'm about a two-hour drive away (without rush hour traffic) the service manager Jason C. has scheduled an appointment for me to bring the camper in to the shop and do a "while I wait" replacement. That will save me an extra four hours of driving and the associated fuel.
None of the RV dealers I've ever dealt with would ever provide that level of service! The pre-sales and sales service from Bob F. and the coordination from Jason C. were both exemplary. I expect the installation to be trouble free as well. Great job Southwest Wheel!
Great facility, nice inventory. Customer service for pick up was a little disorganized.. very nice place.
Southwest Companies Contact Us 210/226-0301 343 Gembler Rd San Antonio, TX 78219 Southwest Gooseneck is dedicated to making your new trailer purchase easy, whether... from 9 am to 12 pm.