Advanced Oral Surgery of San Antonio: Raymond W. Kaercher DDS, MD

My daughter has her wisdom teeth removed and from the first visit to the day of surgery, the entire office and dental staff were AMAZING! The Dr even called me on the Sunday following her Friday surgery to see how she was doing, asking if I had any questions or concerns. I would HIGHLY recommend Dr. Kaercher and AOSH.

Dr. Kaercher is one in a million. He's one of those doctors that you will always remember for all the good reasons. He is very nice, well mannered, professional, patient, engaging and so down to earth.
He treats you more like a friend than a patient. He, himself called me the day after my procedure to check on me. What doctor does that???
His staff is incredible too, especially Juanita and Roxanne who I had interaction with. I wish all doctors had the kind of respect Dr. Kaercher has for his patients. He's also a big soccer fan.

Dr. Kaercher and the team that he employees are amazing. First off, the Dr. is one of the most personable individuals you will ever meet. I once went about a year between seeing him and he remembers my wife, my job and even the petty things I may have been complaining about in small talk from the previous visit. He seems to truly care about you as a patient but also treats you as a friend and I never feel that he is "above" me as an individual. He also does great work and I have never had extended pain or discomfort, in fact I would say I have had less pain then what was expected for a typical operation.

Secondly, the staff he employees is equally as great. For instance, recently, I had an issue with my insurance company not wanting to pay for a rather large operation. My insurance company (not the Dr. office) sent me a letter explaining why they were not going to cover it. I made contact with the team here (I was not so nice in the email but I was in an angry moment sorry!) and they gave me a very professional response and said they were going to go to bat for me. Sure enough, they did what they set out to do and my insurance company paid their due as originally planned. Honestly, this is the second time this team has went to bat for me and when I have a general concern, especially about something like insurance, they truly listen and try to help. Thank you Dr. Kaercher, Roxanne and Juanita and team.