Niki Inc

My review is specific to the Lockport store as that is the one I shop at all the time. First, Crystal, who I believe is the manager is wonderful, experienced and very knowledgeable of the products. I can describe to her what I am looking for when I'm not even sure of the name of the product and she is able to figure it out and find it for me. Everyone is very nice and helpful. You can't get that kind of service online!

easily the best Sallys I've been to! Staff was not only knowledgeable and had great customer service but they didn't try to blatantly oversell you on products that are clearly passed down by corporate to fulfill some quota thing. Ditto for their credit card, "no" meant no, which was greatly appreciated. For some reason other Sallys tend to be one of the most high pressure places pushing their credit card so I was grateful not to experience that here. Having been coloring my hair "unnatural" colors since my teens over 2 decades ago it's amazing (and daunting) to see the explosion of brands and having been used to using Ion out of lack of options I wasn't sure where to start. Another location was very pushy on a particular brand without explaining why very well (I later learned it was a company push) but this store was sincere in their recommendations and you could tell they were answering genuinely and not based on some promo email passed down from corporate and truly offered what was best for my situation. My hair turned out great and I can't wait to catch the same staff when I'm in the plaza and they're working to thank them again and show it off!