Big State Plumbing

Last night was my first time having to personally deal with a plumber, I was pretty nervous thinking I was going to get a huge bill for the job but I was wrong. ... I hired Big State Plumbing and Mr Richard Buchanan was my plumber, he did an excellent job at investigating, diagnosing the problem, and then fixing it. ... He completed the job quickly and also taught me a thing or two about the workings of a plumbing system. ... I won't be calling no one else when I need a plumber in the future, thanks Richard. ...

First visit, scheduled Jan. 15th through Angie's List, went well to have the water heater drained and a whole house plumbing inspection, with us pointing out a couple known issues wanting estimates and to schedule a fix asap on one especially. Plumber quoted about $200-$300 to replace shower diverter for a 3 handle system; he said they would order the part and call us back to schedule. We had to call back 4 weeks later to find out they never ordered the part or wrote anything down to follow up with us. They scheduled for that week, and sent an email for a documented $250 estimate, but a different plumber came out not knowing anything about our history, not having the part we were told was ordered, and saying we needed a $650 fix instead, after also first going to the wrong address and arguing with me on the phone about what kind of car we had in our driveway. Then he insisted we pay a $50 trip fee for coming out while I asked him to wait for us to call the main office to get this straightened out. He was argumentative and would barely let me speak to clarify the misinformation he had. The saving grace was the customer service with the office staff. They apologized and took responsibility for miscommunication with dispatch and scheduling while being short-staffed that created the main issues and even offered a discount for having to reschedule the original plumber to come out, who did have the part for our job on his truck. The office staff and first plumber were friendly and listened well. I am hoping it goes well from here.

Was very impressed with Shane. He was personable and experienced! Recommend this company highly and definitely want Shane for all of our plumbing needs.????????

I was very impressed with the service that Marcus H. gave. I called in at 2pm, and he was at my house by 3:00 and finished by 4. Very courteous and professional, service was reasonably priced, and would definitely recommend! Hopefully I don't need a plumber again any time soon, but if I do I will know who to call.