(June 30, 2020, 8:10 pm)
The store recently reopened after COVID-19.
There is a new rep working in the store by the name of Jonathan Williamson who has went above and beyond to make sure a rather difficult situation was handled with the utmost professionalism and exceptional customer service. I had a bad experience with the movers, and their customer service was lacking; as well as their moving experience. Some of the issue was possibly out of their hand but they were rude. Jonathan was so wonderful, I do plan on purchasing from Modshop again because the craftsmanship of their sofas is high quality, beautiful and comfortable and Jonathan is part of the reason I will continue to be a customer. He was super nice and made sure I left as happy as I could in a situation that was out of his control. He shows that 1 person can truly make a difference in the perception of a company,and that a pleasant attitude is how you keep customer retention!
