Emser Tile

As someone else who ACTUALLY WORKS IN THE FLOORING INDUSTRY, people who are leaving reviews complaining about the lack of people coming up to ask to help are confusing Emser with an actual retailer like Home Depot, Lowes or Floor and Decor. These are places where the bulk of their business comes in through the front door, so their staff is specifically trained to hang around and handle their "customers" in order to gain their potential sales.

Emser, however, is NOT a retail facility. They are a wholesale distributor. Most of their business is coming through on the phone or in their emails, from actual retailers that are sending in orders. Their showroom, beautiful as it is, is specifically designed to show off the beauty of their products and not too much else. Questions about design ideas, installation, purchase price and others are what the retailers are for. Places like Prosource, Carpet One, and any other flooring store you see while driving along the freeways.

This is not to chastise but to educate - Emser Dallas specially has amazing staff that truly do go above and beyond for their customers. But at the end of the day, their customer is the businesses that you, the homeowners, are ultimately buying from. They delight when you enjoy their product, and they truly do service you by servicing the companies that you're actually buying material from.

I've been on their end of the phone before, and the people like Tabitha, Wes, Lance, Yessenia and Adrianna who do everything they can to get my product, get my ETAs, match my same shades, hunt to the ends of the earth for that little bit of stock I need - they deserve far more praise than I think some of these comments are offering, simply because of misunderstanding the heroism they are truly providing.

Easily one of the better tile providers in the DFW area!

Sincerely,
Lacey

I was impressed by their nice clean well lit show room gallery. Noticed a few employees showing customers the wide selection of tile. While walking in towards the front desk(which is actually in the back) I double took at some nice fancy tile that you may or may not see in other tile stores. I made it to the front..back desk and I believe Patricia was the nice lady to help me get my order taken care of. I drove out back to the loading dock and within 10 minutes or so I was loaded and headed to the job site. Will recommend amd return for more business. Cinq étoiles mes amis!!