North Texas Surgery Center

If I could rate NTSC 10 stars I would. Not sure why the bad ratings, however, I do understand that everybody's experience is different. In sharing mine, I found from the moment I pre-registered online, til the day of my surgery on 7/13/22 and even after, I have received nothing short of EXCELLENT & EXEMPLEMARY service! On the day of my service, the receptionist whose name I failed to obtain was very courteous and pleasant. Nothing like walking into a place of business and feeling welcome! I was informed prior to the day of surgery that everything would take about 3-4 hours, so I expected the wait, especially realizing I was not the only one walking through their doors. But the efficiency in which all of the staff and nurses operated within, without forgoing friendliness, courtesy, empathy and kindness was absolutely amazing! This was my first time here and of course I was nervous, but all of the staff was so personable, putting me at ease, yet still maintaining their professionalism. The nurses, I encountered, Courtney, Jenifer, Kelby, Cary, Andrea, Lala, Marisela, were equally attentive. They kept checking to see if I was alright, whether I needed anything, a warm blanket, etc. They kept me informed every step of the way. by letting me know what they were doing and what came next. Their caring kindness, put me at ease while I waited for surgery! My eye is on the mend and healing well. After the cataract surgery, I did not experience any pain. Other than my eye being patched and feeling a little groggy, I didn't even know I was done. I cannot say enough about Dr. Andy Lee! He is an "Amazing" Opthamologist who really cares about the health and eye care of his patients. Last, I thank NTSC for the follow up call a day after surgery to check on me.

The team has been taking care of me for years. Excellent care and friendly.