Multimedia Solutions, Inc.

Multimedia Solutions wired my house when it was built 4 years go. I have had no issues at all with anything until I plugged a Smart TV into a network port I had not used before. I spend hours trying to figure out why the TV would not connect to the network before purchasing a testing device that indicated the cable feeding it was cross-wired. Since their trucks are regularly in my neighborhood, I called and asked if someone could drop by and re-terminate the CAT6 cable (15 minute job). They said it had been too long since they did the work (out of warranty) and that it would be $185 for a service call plus labor to fix the cable. So, although I have been happy with the installation overall, I am giving them them one star for not standing behind their work and fixing a defect they created. I understand they are under no obligation to help me, but it would have been so easy for them to keep this customer happy - they declined to do so. This is poor customer service.

UPDATE: I connected with Dean from Multimedia Solutions as suggested and he is scheduling someone to come out and fix my problem. I am certainly willing to pay for the repair if it turns out it was not their workmanship that caused it. Everyone deserves a second chance and other than this bump in the road, I have been very happy with the initial work they did to wire my home. Well done.

Preston Michaelis made this the easiest and pleasant process of building a home. I have built production homes and custom homes, and he was outstanding! Definitely 6 stars if I could

We received excellent service from Jeremy, Chris and Joey in installing a security system, televisions, sound system and WiFi in our home. They were very efficient in performing their work and extremely courteous and helpful. We would highly recommend this company.

I originally gave Multimedia Solutions a two star rating. They came recommended from a trusted source, but my initial experience was disappointing. I simply felt their performance merited neither a higher rating nor my recommendation for a variety of reasons.

But...

After I posted that rating, they shifted into overdrive from the top of the organization down through the ranks to make things right. It was an impressive display of a culture that practices zero tolerance of poor quality in any area and that the customer experience is paramount.

Everybody has a bad day. Sometimes you step up to the plate and it's a "swing and a miss". But, Multimedia Solutions will do whatever it takes to deliver complete customer satisfaction. I'm delighted to revise my rating to 5 stars and I'm now considering them for another project in my home. They're an impressive group.

This company is outstanding! The guys are trustworthy in your home, their fast and efficient. We had our media room, family room, game room and outdoor living area all done in three days. Highly recommend.