Pollo Regio

I am very impressed by the great customer service given by the drive-thru employee Lorena. She was so nice and professional while taking my order and answering my questions. While at the window she greeted me with a smile and asked how I was doing. We need more people like Lorena! Over all the food was great and I will most definitely go back.

Love this Pollo Regio. They are always fast and friendly. Iv been to the one in south Irving and it’s night and day. Haven’t had one issue with this location.

Really wonderful service - my family always has really complicated orders so we try to do curbside, a service where the staff always does good work, but even when they have a very long line at drive-thru I always know they're going to be really careful with my order. The staff is unfailingly courteous and considerate, I never feel uninformed or surprised by new sales or changes in the menu. I am happy every time we get to eat there.

Great food and excellent service. Jackie is the best!!!! She's wonderful, always goes out of her way to make sure your order is correct.

Drove up to their drive thru after a long day at work. As I pulled up to order, Rosa, the order taker treated me like a KING!! She took my order with ease, and spoke to me comfortably in English and Spanish, repeated my order clearly and accurately. Very, very smooth voice when she talked. As I pulled over to get my order, she greeted me very kindly. She was very patient with me as I didnt had enough cash to pay but had to resort to my card to pay. She handed me my order in a very wonderful manner and my credit card with my receipt. I could tell she was smiling even though she had a face mask on. Definitely Rosa made my day easier and a whole lot better. Her interaction towards me was professional and satisfying. She really deserved a tip. AM SORRY ROSA FOR THE TIP I GAVE YOU!!!!IT SHOULD'VE HAD BEEN MORE!! I will definitely return to this location and hope to see Rosa again Muchas gracias Rosa!!! Alegraste mi dia!!!

PS. I wonder if she is single!?!? ??

The food was delicious and fresh made. From the taste of the charcoal on the meat to the fresh veggies (grilled onion, raw onion, and cilantro). The green salsa was the best. Definitely recommend 100%!!!!