Baker Brothers Plumbing, Air & Electric

Storm Phillips is a very customer conscientious, courteous and highly professional representative of Baker Brothers. He is one of the best reasons why I keep going back to Barker Brothers for all of my plumbing needs. I can only say Storm Phillips is one you can trust and depend upon. I recommend him and Baker Brothers very highly. Being in Residential Construction for over 20 years it is exciting to see someone who is an extremely high quality craftsmen. You just cannot go wrong with such great people like Storm and Baker Brothers. The question that comes to mind is where does Baker brothers find such fantastic people?

Our heater went out on coldest day in Texas! I called at 7 am and they came within hours! Chris Short was so wonderful and took care of everything. He walked us through what they were doing and literally got us a new heater within the hour. We felt very confident in his assessment and knowledge. He made the entire situation easy to understand and he was a pleasure to speak with as well. Javier Ponce installed both a new heater and air conditioner in just a few hours in the freezing cold and was so thoughtful and pleasant. We truly can’t sing their praises or thank them enough. They both were absolutely wonderful! We are so glad we called Baker Brothers. It’s a great company, reasonable prices, great customer service and communicate every step of the way! I would highly recommend this company. Wasn’t thrilled about having to get a new heater and ac (it was 18 years old and on its last leg) but I’m very happy we called Baker Brothers to do the job! I have absolute confidence they are the best! They really are so exceptional! They go above and beyond tenfold!

Jacob was amazing! He was knowledgeable, friendly, courteous, and efficient. He delivered the news that our hot water heater was dead and needed to be replaced and he ran to the supply store before they closed, came right back, and performed the install the same night to ensure we had hot water and everything worked appropriately. I kept asking him if he wanted anything to eat or drink and he told me no and went on with the job. He even recommended their Family Plan to me, which saved me $185 on the install. And now I have coverage for the whole year. Furthermore, he told me about their warranty special so I was able to get a 12 year warranty on the hot water heater for the same price as a 6 year. I will definitely be using Baker Brothers for future plumbing needs. Jacob is a great technician and hopefully we will see him in the future!

Marco and his partner did an awesome job this evening. Explained all my options, never pushed me into a purchase and remained very professional. The whole process from arriving to my house and completing the installation was done within 2 hours. There is an awesome warranty with this company for 12 years on parts and labor to keep your mind at ease. They use professional grade products over what the big box stores utilize. I felt that using this company and their crew was the best alternative to using a big box store while having the warranty I needed over what a local plumber could offer. Highly recommended so far.

Marcus was great. He showed up timely and even better than that he was very efficient. He was cordial and no nonsense at the same time. Handled my issues and left. Great job! Thanks!

Zack was great. Took care of business. Very matter of fact and finished. Great Job!

Trey, was excellent. Let me take a step back. I need to apologize to Zack. He did his job correctly the first time. I was wrong in my assumption that it was not correct. So for that I apologize to Zack and appreciate his work. Now, you all did send Trey who is also great at what he does. Either he has been well trained or is a natural at Customer Service. Thanks!

Danny is Great! In order for you to know good service you have to receive it. Danny knows how to provide great service and I thank him for his efforts in resolving my issues. Again, THANKS!

Leland is great. This is the second time he has come out here and took care of business. Thank Leland.