Big Tex Indian Motorcycle

I actually tried them out because I was not happy with the service department at the Fort Worth Indain. They were friendly and courteous which I cannot say the same about Fort Worth. I like them so much I ordered a new 2022 Chief Darkhorse. I highly recommend this place if you are going to have any work done on your Indian.

I called the service department to reprogram my personal pin on my 2017 RoadMaster. Brandon the service manager was able to fit me right in on the same day. Outstanding! Once on site it took only 30 minutes. That his great service. Once there i also talk to their parts guy Christian for a rain suit and he had the right level of experience to guide me in my choice. They secure my business for the future!

Revised Review after recent visit to dealership.
Recently visited the dealership for some weird error codes on my chieftain, had no choice but to visit BigTex Indian. Happy to discover management and crew has been replaced with efficient, polite and skilled people. They looked at the issue immediately, and diagnosed in no time. Taught some tricks, and very well handled. I will visit them again now that there are new people.

OLD REVIEW:
This dealer is a fraud. For my Chieftain, I had a warranty claim for a manufacturing defect, after a week, they told me that warranty claim was rejected by Polaris. When I asked for claim paperwork, they could not produce any. The people got very angry when I asked for paperwork. Carl at dealership told me that my claim was bogus, and called me a liar for asking them to file such claims (which they assured me that they filed). The dealership did not file any claim. This dealership has a practice of arbitrating claims on their own without talking to Polaris.
When I pointed that out, and told them I have to report it to Polaris. The arrogant general manager Bill Cornett threatened to not service if I reported to Polaris.

To start out, I was cut off at a light and had to ride my bike up a curb at 40mph. It blew out both my tires and destroyed my rims. I was close to Fort worth Indian but they didn't have a driver available so they recommended big tex.

I called them and they told me they can have someone pick up the bike and get me to the shop.
I received a call from their driver within 5 minutes and he told he could be there in 30 minutes, he was there in 27. So from the time I called them they had me picked up and headed to the shop in under 40 minutes.

When I got there the technician really tried everything to get me back on the road even going as far as seeing if he could use one of the rims off one of his personal bikes.

When we realized that it was unfixable that night, they held on to some personal items for me that were to big to carry and gave me a ride to a motel.

Throughout the process the service counter was great at communicating what was happening through the process.

Forgive me forgetting names but, everyone at big tex went above and beyond and made my bad situation much better to deal with.

I would highly recommend to anyone if you're considering doing any type of business with this dealership.

Had a great experience here! Carl was super helpful and went above and beyond to help us out. Traded in my bike...gave me top dollar and hooked me up with the bike of my dreams! Leslie was fantastic with the paper working making it easy and smooth. Thank you guys for being awesome!