Address: | 465 Pan American Dr, El Paso, TX 79907, USA |
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Postal code: | 79907 |
Phone: | (915) 872-2800 |
Monday: | 8:00 AM – 5:00 PM |
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Tuesday: | 8:00 AM – 5:00 PM |
Wednesday: | 8:00 AM – 5:00 PM |
Thursday: | 8:00 AM – 5:00 PM |
Friday: | 8:00 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Customer service and the location were all to our expectations. The only downside is the parking gets kind of cramped at the night time. Stayed for 3 days, and our service dog didn't have much in the way of greenery to go for walks on so not the best place if you have a service animal. They're part of Hilton so Hilton points on their honors program work here. Very nice rooms great for the price I would stay here again definitely
Update!!!
Found a $250 charge on my card.... Was told the deposits would be returned and Nobody contacted me to say there was any kind of issue... I also recall only making a $200 deposit... For each of the three days we were there, we checked out, and checked back in, however we remained in the same room....
Anyways we cleaned the place ourselves, as I do any time I stay at a hotel upon check-out....And it didn't even really need to be cleaned, other than a few items of trash. Our Dog also is a service animal and Well trained. We are CERTAIN he did not make any messes nor she'd any hair in the room. I will re-update after talking to property
Staff was nice and the hotel room was clean. The black out curtains were helpful when we wanted to take a midday nap. Bathroom could use a little updating. Shower looked dirty and toilet was loud/took forever to flush but everything else was great. AC worked but didn’t turn on as often as we wanted to. We enjoyed our stay and would maybe stay again.
From the well lit property, to the super polite front desk gentleman. The welcoming experience they provide was exceptional and so very welcome. I was blown away at the quality of the carpets, the cleanliness of the towels and sheets, the towels were very fluffy and absorbent. The sheets were smooth and firm without being stiff, also they smelled clean without any bleach smell.
The whole room was laid out very well and instantly made me feel relaxed and able to sleep the best sleep away from home I have ever had.
The shower water pressure and temperature were excellent and I felt like the acoustics were deadened, I felt like I could hear no one else, and I
didn't feel like I was in an echo chamber.
The view was excellent and the morning staff were just as kind and helpful as the night staff.