State: | Texas |
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Address: | 25675 Nelson Way #120, Katy, TX 77494, USA |
Postal code: | 77494 |
Phone: | (281) 395-6552 |
Website: | https://www.enterprise.com/en/car-rental/locations/us/tx/katy-kingsland-pin-oak-061s.html?mcid=y |
Monday: | 7:30 AM – 6:00 PM |
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Tuesday: | 7:30 AM – 6:00 PM |
Wednesday: | 7:30 AM – 6:00 PM |
Thursday: | 7:30 AM – 6:00 PM |
Friday: | 7:30 AM – 6:00 PM |
Saturday: | 8:00 AM – 12:00 PM |
Sunday: | 8:00 AM – 12:00 PM |
Good & fast service, they have also upgraded my car
I want to file a review over this location, Specifically to the Branch Manager Anthony Richey. I felt full of impotence, I had to accept the conditions forced from Mr. Richey, please read below and if you have to go to this location avoid deal with this guy completely lack of performance to do this job, no experience on how to offer great customer service.
I have been using the Enterprise service for several years, I am Gold Member and have always found cordiality, attention, customer service and above all respect.
But on this occasion that I felt mistreated and very disappointed. It happened that I made my reservation using the application of my phone (as always) and when I arrived at the office they told me that there were no cars to rent. I assume that it is a mistake of the Enterprise System. So I asked for help and the Branch Manager, in a very sarcastic tone, told me that there was nothing he could do. Because I had to drive to my job appointment I had to take the extra expensive tariff he gave me, I did not have time to waste. But on my way I spoke to customer service at the corporate lever and they conformed the branch managers are supposed to assist and help out to resolve the issue in case of any discrepancy with the app and the car inventory not to be prepotent and sarcastic and not willing top help.
I feel sorry for the company..
Rented a car yesterday at this location since it was the only one open early on Sundays. The representative that helped me went above and beyond to make sure I was satisfied. I had originally asked for a Camry or similar car but they upgraded me to a luxury sedan, I couldn't be happier, and they also reimbursed me for the Uber rides since they could not give me a ride back home because they were very busy. I have been to other Enterprises and this location is by far the best one I have been to. Thank you to the employees for being courteous and professional and very friendly, I will recommend this location to family and friends and will be coming back to this location .
Enterprise has a wide selection of compact to full size cars, SUVs, Minivans and trucks to choose from at the 25675 Nelson Way car rental branch in Katy, TX
Founded in 1957, Enterprise Rent-A-Car is an internationally recognized brand with more than 6,000 neighborhood and airport locations in the United States, Canada, the U.K., Ireland, Germany, France, Spain, Portugal, Italy and Greece.
Enterprise Rent-A-Car is the number one car rental company in the United States. The company has a large number of employees, approximately 68, 000 and strives to offer excellent customer services to...
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Enterprise Rent-A-Car, Katy. 19 likes. Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities,...
Enterprise Rent-A-Car, 25675 NELSON WAY SUITE 120, KATY, Texas locations and hours of operation. ... (281) 395-6552 Customer Service Email or Contact: ... The map and ...
Enterprise Rent-A-Car Details 25675 Nelson Way , #120 , Katy , Texas , 77494 , United States 1 281-395-6552 Website Leave a Review Recommend Add This Page to a Stack Follow
Enterprise Rent-A-Car 25675 Nelson Way #120 Katy TX 77494. 15 Reviews (281) 395-6552 Website. Menu & Reservations Make Reservations . Order Online Tickets ...
Listings of Enterprise Rent-A-Car locations in and near La Grange, TX, along with hours and phone numbers. ... (281) 395-6552. Enterprise Rent-A-Car. 13207 NORTH ...
Contact ENTERPRISE RENT-A-CAR. Phone Number (281) 395-6552. Address. 25550 KINGSLAND BLVD Katy, TX 77494. Map. View larger map. Contact Us. About Us.