McRee Ford: Parts Department

• Daniel Mason
  
  
  (February 23, 2019, 9:21 pm)

  Best service dept in Houston. Fair prices And free loaner cars.

• Tony Sgarlata
  
  
  (November 26, 2018, 8:44 pm)

  Bought a used Chevrolet Silverado 2500, had a great experience. Really friendly staff and very helpful throughout the process. RJ was my salesman and I enjoyed our conversation during the deal. I recommend this dealership if you are in the market for a new ride.

• Adam Burkey
  
  
  (August 8, 2018, 4:40 pm)

  Actually went in to talk to the service managers about being able to get a diagnostic on my vehicle. There were three of them there at their desks. One was doing something and wouldn't even look up. The other one had something he was finishing up so wouldn't look or acknowledge I was there. The last one I let another customer go before me when he finally acknowledged our presence. And he really did not act like he had any interest or desire to assist us. It was really frustrating. When I finally did get an opportunity to talk to him I asked about getting a diagnostic check on my vehicle and he basically said that there was a four to five day wait before they would even look at a car to begin evaluation and the charge was a hundred and some dollars to do a Diagnostics plus whatever Parts they ended up recommending. I'm not sure how they think that individuals can go a week without their vehicle. He had told the customer in front of me even though he had purchased his vehicle from another Ford dealer 4 months ago and had a full warranty on it that he would have to go across the road and work out the rental and if it was covered it would be on a reimbursement base only. This is a lot different from the McRee Ford that I have experienced in the past. However from that sour note I went back to talk to the parts department. The person's there acknowledged me and one immediately asked me if he could help me and was able to look up the things that I've asked him for. It was a pretty good experience. Parts yay service nay.

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