The Ternio Group

My customer service experience with this repair company has been top notch. Over the past 3 years, that without a doubt, these guys are always on time and highly dependable. They have helped me out in many binds related to instrument repair, evaluation, or obtaining loaner equipment.

On a consistent basis, their repair service technicians will stop by my facility at least once or twice a week just to check in on how things are going. They also do a great job performing bi-monthly onsite sharpening & refurbishing to address the preventative maintenance needs of frequently used instruments. In addition, every time I make an urgent service call, they show up on the scene immediately to retrieve the item. Repair turnaround time is usually the same day or next day.

However, some specialty equipment such as scopes and biomedical equipment are usually sent off to their main lab located in South Carolina for further evaluation. When items are sent off to the lab, the turnaround time is usually 1 week or less. I typically receive a weekly email updating me about the status of any items that are currently in the lab for repair with an estimated shipping date. Therefore, it is no secret that the USMS Houston office is a branch division of the South Carolina home base office; they are not an outsourced company.

I have been working in the Sterile Processing/Surgical Services industry for almost 20 years, it is my professional opinion that this company exceeds at their customer service, communication, and workmanship. I am glad that my company has chosen to partner with them.

I’ve had a great experience with this company. I deal with Rick all the time and he always takes care of my needs in a timely manner and helpful when I’ve been in need of quick turnarounds.

Great people to work with out of Houston.
Rick and Jeff have saved me personally on a few occasions with their fast turnover rate.
I highly recommend them for quality services.

Great company and great people to work with. Always good communication and work ethics. Rick and Jeff have been a pleasure to work with. I Would recommend this company to anyone