Austin Canoe & Kayak - Houston Store

• Matthew Miller
  
  
  (August 30, 2018, 12:35 pm)

  I pre ordered a kayak from the Houston store six weeks ago. I contacted the store last week and was told it would be in store on August 30. I called today, the 29th, to make sure they weren’t delayed and was told they won’t even be shipped from the manufacturer until “Maybe” the 31st. Then I was told that “your not the only one waiting, we’ll let you know”. I get that ACK has no control over the manufacturer but even when I ordered the Kayak it seemed that I was more of a nuisance than anything. I’ve ordered online in the past and it was always a pleasant transaction even when something went wrong they were great. The Houston store has been a major letdown for me as far as customer service.
  
  The manager of both Houston area stores, Sean, contacted me immediately after I emailed customer service and he took care of the situation. The employee had the wrong information and the Kayak will be there when they originally told me. That was never my issue to begin with. I understand everybody has a bad day now and then and after speaking with Sean I feel better about the situation.

• Victor
  
  
  (August 7, 2018, 7:28 am)

  If you're into kayaking or kayak fishing, this is place should be familiar to you. Rented a yak. It was loaded onto my truck while I paid, inside. I noticed a hatch was.missing and pointed it out. The hatch was replaced and I was on my way.
  While fishing in the rented Predator PDL, the prop got tangled with braided line. Informed them and had no issues with returning the equipment.

• Gerry Beathard
  
  
  (July 21, 2018, 12:12 am)

  Very helpful staff. after the Assistant Manager in Spring upset me enough to drive an extra 30 minutes, the staff at this store gave us great information. we will be buying all our equipment here even though the Spring store is closer.

• Jon Powell
  
  
  (July 9, 2018, 6:48 pm)

  Great kayak shop. Helpful and knowledgeable staff. Have a good selection of paddle sport stuff and even some pretty good deals. They have a lot of high-end merchendice and some mid range as well. They can get you outfitted for just about any paddle sport outing and seems like the staff are really into the sport as well. I would come back. They also have a pretty extensive selection online and do business across the country. So check that out first. Be forewarned, the neighborhood is not the best and the parking lot/ re-entry on to the road is a bit challenging.

• phillip stager
  
  
  (May 12, 2018, 8:24 pm)

  Quality products at good prices. Knowledgeable staff who are friendly and helpful. Get on their mailing list and wait for their discounts.

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