Portal Family Dentistry and Orthodontics

(5 Reviews)
2720 N Mason Rd, Katy, TX 77449, USA

Portal Family Dentistry and Orthodontics is located in Harris County of Texas state. On the street of North Mason Road and street number is 2720. To communicate or ask something with the place, the Phone number is (713) 955-2013. You can get more information from their website.
The coordinates that you can use in navigation applications to get to find Portal Family Dentistry and Orthodontics quickly are 29.814164 ,-95.751846

Contact and Address

State: Texas
Address: 2720 N Mason Rd, Katy, TX 77449, USA
Postal code: 77449
Phone: (713) 955-2013
Website: http://portalfamilydentistry.com/

Opening Hours:

Monday:10:00 AM – 6:00 PM
Tuesday:10:00 AM – 6:00 PM
Wednesday:10:00 AM – 6:00 PM
Thursday:10:00 AM – 6:00 PM
Friday:9:00 AM – 5:00 PM
Saturday:8:30 AM – 2:00 PM
Sunday:Closed

Location & routing

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Reviews

  • Eugenie Raymond

    (March 20, 2019, 11:32 am)

    Best dental practice I’ve ever been to. Everyone is very nice. There is rarely ever a wait time when you have an appointment and they have Netflix set up you so you could watch whatever you want during your procedure.

  • Neitasschia S

    (February 27, 2019, 6:16 pm)

    Hands down the best dental practice I could have ever asked for. Three kids needing braces is very costly, but Portal Dentistry does everything to help with my insurance and helping me with the affordability in ensuring that my family continues to have beautiful, healthy teeth. The staff is so helpful and they go above and beyond to accommodate. They are who I recommend for anyone. Plus they provide in house general and orthodonics needs.

  • Jose Manuel Diaz

    (February 21, 2019, 8:11 pm)

    At least two hours of waiting with my ten years old daughter! First visit, maybe last.

    Text above those lines describe a situation I lived on 2/19/19 at 12:00 PM , my rate then was two stars.

    In a hurry? Check the short version:

    Pros: Clean, new, comfortable facilities, the owner heard our concerns and quickly apologized and instructed his personnel to avoid situations as the one we suffered.

    Cons: More than two hours of waiting, even though we arrived about 20 minutes ahead of schedule. Hopefully this was the exception and not the rule

    Want to know more? Grab a cup of your favorite drink and scroll down!

    ...

    24 hours after my initial comment, I changed my review to four stars. To make this useful for the person who needs to decide whether or not going to this place, I want to offer more details about the situation we experienced...

    We had a an appointment on Feb 19 at 12:00 pm to perform the extraction of 3 teeth to my 10 years old daughter. We arrived at around 11:40 am to the place. At the time of signing in, for my surprise, I realized that the person that arrived just few minutes ahead of us had an appointment with the same doctor at the same time as us! Natural result of that was a waiting time in excess of two hours. In my most educated tone of voice I complained to the person in reception after more than one hour had passed after our arrival. As expected she offered her most sincere apologies (or that's the impression I got, at least..). Later on they allowed us to enter one of the rooms, just to have to wait inside for another 15 to 20 minutes before the nurse started to prepare my daughter for the extraction. Minutes later the doctor arrived, she said she can do the job in 5 minutes! and more or less that was what happened!. I don't want to enter in details, my wife was there and she is also a dentist, if she wants, in the future she will comment about the procedure. After the second teeth, the doctor ran (to see another patient?, to allow my daughter to recover?) and came back 10 to 15 min later to remove the final teeth, my daughter is not an easy patient, she is afraid of needles and of everything that could potentially hurt. I understand that dealing with kids is not easy for a dentist, but if that's something someone decided to do it, then this person should commit to do it with the patience a kid requires. But, as you can imagine, you will be always in a hurry if you are attending more than one patients at the same time, or at least, schedule two (maybe more) patients at the same time.

    The following day my wife and daughter came back to get the braces in place. This time they were attended at the exact minute (or even before) the scheduled time. The treatment was done personally by Dr. Salas, who performed the work in a very professional manner, the way you expect to get it done. He profusely apologized for the incident the previous day and gave us warranties that he just instructed all the personal in the clinic to avoid the situation we had to live the day before.

    I personally believe that Dr. Salas was honestly sorry about what happened, and I do not want to give a bad review for a single mistake, but I encourage you, the reader, to go and visit, and have your treatment done there, I believe Dr. Salas is an excellent professional that honestly cares about his patients. But if for a valid reason, you feel that you didn't get the treatment you deserve, then talk to him and/or post a review. Certainly I encourage anyone with a good experience in this place, to share it as well. I want to support the local entrepreneur, but they need to keep the quality standards.

    Sorry for being so extended, If I critic something, I believe that it is fair to give the reason why.

  • Edward Rodriguez

    (February 9, 2019, 1:54 pm)

    I appreciate them for helping out my girlfriend. They did a very good job on her and couldn't ask for better. She is very pleased and happy and I'm as well is very happy for her. The staff is very nice and really friendly

  • Bri Bau

    (February 6, 2019, 7:36 pm)

    They are all so kind to my family and I. I usually don’t like going to the dentist but I have ever since I started going here. The staff are all so sweet and talk to me all the time. Especially Mrs.Pari, she always makes fun conversation with me and makes me laugh. Definitely the best dentistry place I have been to. (:

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Photos of Portal Family Dentistry and Orthodontics

Portal Family Dentistry and Orthodontics | 2720 N Mason Rd, Katy, TX 77449, USA | Phone: (713) 955-2013
Portal Family Dentistry and Orthodontics | 2720 N Mason Rd, Katy, TX 77449, USA | Phone: (713) 955-2013
Portal Family Dentistry and Orthodontics | 2720 N Mason Rd, Katy, TX 77449, USA | Phone: (713) 955-2013
Portal Family Dentistry and Orthodontics | 2720 N Mason Rd, Katy, TX 77449, USA | Phone: (713) 955-2013
Portal Family Dentistry and Orthodontics | 2720 N Mason Rd, Katy, TX 77449, USA | Phone: (713) 955-2013
Portal Family Dentistry and Orthodontics | 2720 N Mason Rd, Katy, TX 77449, USA | Phone: (713) 955-2013
Portal Family Dentistry and Orthodontics | 2720 N Mason Rd, Katy, TX 77449, USA | Phone: (713) 955-2013
Portal Family Dentistry and Orthodontics | 2720 N Mason Rd, Katy, TX 77449, USA | Phone: (713) 955-2013
Portal Family Dentistry and Orthodontics | 2720 N Mason Rd, Katy, TX 77449, USA | Phone: (713) 955-2013
Portal Family Dentistry and Orthodontics | 2720 N Mason Rd, Katy, TX 77449, USA | Phone: (713) 955-2013

Portal Family Dentistry and Orthodontics On the Web

Portal Family Dentistry and Orthodontics

Dr. Reinholtz is the owner and director of Portal Family Dentistry & Orthodontics. She has a passion for dentistry and helping patients by fulfilling their needs.


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