Herff Jones / Centex Recognition

Had a nice experience the staff was very polite and helped me with my issue. I just had a question, I tried on my cap and gown but found out that it was big on me do y’all allow size exchanges? If not do y’all sell the gown separately?

I gave them a 1 star review earlier today because I was struggling to get a response from them. They would not answer the phone or my emails or my sons emails for weeks. I did order late and I was dying to know was when and where we can pick it up? Or if there is a delivery date. It felt impossible. But after today I got a kind email and felt for the over load they are feeling so decided to change my review to how I feel now:

They responded to my email today and it was clear and apologetic and had all the info I needed. I also understood that this year has been unusual and hard and that gave me a understanding heart. I appreciate that they were able to get back to me eventually.

Stopped by to pick up my son's senior ring today. The staff was nice, and prompt. Ordering was easily done online.