Carizma Motors

I purchased my car here, they back what they say they will do. Excellent place to buy a vehicle

I deal with only the Upland location.. Let me tell you why... Victor and Mac are so awesome and helpful. Regardless of what I need they always go above and beyond to ensure my satisfaction. I ran into a dilemma and needed a different vehicle..I was looking for an SUV and Upland didn't have any. So they told me to see if I liked any from the other locations..so I went to Frankford and really expected to get the service that I get from Upland... Well that didn't happen..I was overly surprised that the salesman Kimbo.. ( whom I spoke with on the phone a few times).. Really wasn't that interested in finding me a vehicle..I asked him a lot of questions about the truck he showed me that apparently was " in great condition and very nice"..was not at all what he was telling me by the end of the conversation I found out that the truck needed alignment.. It had a knocking sound and the AC was broke... So I passed!.. I got tired of the fishy answers and he got tired of the questions.. He told me that If I had anymore questions that I could just talk to Mac.. So much for teamwork..but of course that experience was not as bad as the downtown location... Where do I start?.. I know they are located downtown but it was definitely the worst experience that I ever had... I showed up to test drive a couple of cars I was interested in .. The lot porters were moving the cars around... So my husband asked who we needed to speak to and the guy tells me .. " one of those MF..ers in there".. We both looked at each other like this should be interesting..little did I know we were going to have to be lot porters too.. So we go inside... No salesmen in sight... It was like a ghost town.. We saw a lady in the corner office and asked we could speak to a salesperson.. She called one to the front.. We asked him a few questions.. And he told me that I could just go try them out since the keys were in them... So we headed outside.. The car we wanted to test drive was wedged between 2 other cars.. Instead of the salesman coming out to help or pull the car out for us.. My husband and I had to get in 2 different vehicles and try to figure out how to get the car out... This was crazy... I mean really we were there to buy a car...not play lot porters for the day... WORST EXPERIENCE EVER!... So back to Upland I went.. Thank you Victor and Mac for being the best part of my customer experience.... You guys really shine and know how to treat your customers... I will continue my relationship with Carizma because of you two!!.. Thank you for your great service...So if your gonna buy a car... Go visit Victor and Mac they will take care of you.

Thank you Victor and Mac! I'm rolling again! Been through some tough times lately but, y'all made things better! Y'all know me when I walk in and that really makes a difference. Thanks for getting me in a dependable vehicle!