Arlington Water Resource Services

Being a single woman my car is the only transportation I couldn’t sleep because something had drained my battery 2 nights before I finally got a jump googled my problem got up early Sunday morning and went to Oreillys and was greeted by a new employee Lisa and the store Manager Gary I’m so grateful that he was there I explained my situation he was more than happy to take a look and find the problem showed my how to do the replacement without making me feel like a dumb woman. Lisa was very helpful assisting me with the parts. These 2 are a good team thank you so much OReillys for hiring great people

This location seems to be getting a lot of 5 start reviews lately, and I'm going to add another. I had a great experience with Ed. It all started with a snafu regarding some parts I had ordered to be delivered to the store. I called up last week to check their status and spoke to Ed. He realized that the order was messed up (long story). The problem wasn't Ed's fault, but he took ownership of the problem immediately and made sure it was made right. At one point he told me he'd have to call me back in 10 minutes so that he could look into something. I thought that was going to be the last time I heard from him, but *surprise* he actually called me back like he said! I had to come into the store to get the refund (their system needed my physical credit card), and it was going to be a few days before I could come in. Lo and behold, the day we agreed I was to come in, I had a phone call to remind me, and Ed was expecting me when I walked in later. I hope O'Reilly recognizes Ed for having outstanding customer service! He's the kind of employee that really makes folks want to come back to their store!

Ryan was a big help tonight, my check engine light came on and went to oreillys and he came outside while it was pouring down rain and helped me. He was really helpful and respectful thank you so much