Zims Autotechnik

As an international flight attendant, my wife is very dependent on her car and keeping it in top working order. After returning from a very long all-night Santiago trip, the battery warning light was on when she started her car.. and unfortunately i was out of town. YIKES... major 911! her GLC300 takes a special/unique battery which i was able to eventually locate but the installation is complicated, which eliminates most places in the area. Ugh. via the phone, i asked the general mgr of Interstate Batteries who could install it. he told me quite a few of his customers had spoken highly of Zims. With me traveling and having never previously been a customer of Zims, i had a ton of anxiety about if they could even help her... and of course, what they would charge her (by all appearances coming in as a single woman without me).
When Rebekah got to the shop she met Doug and the EARLIEST available opening wasn't until December!! She explained her circumstances and Doug thought for a moment and responded... if you can be here tomorrow morning at 8 we will work you in. Miracle of miracles... for both of us. It frankly HAD to be done no matter what they charged her and she was back the next morning before they opened as promised.
They not only got her car in immediately, it was done in less time than expected and charged her a beyond-fair price. If someone does a favor for me i'm always grateful... but if you help my wife when i'm not there to navigate the situation, you've got a friend and customer for life. Sadly the Google Review scale only goes to 5 Stars... because in my book, i would have confidently given them twice that many Stars. I can assure you, i'm a customer for life... and next time we'll respectfully wait for the next available appointment. Thank you again for the excellent service.

I have used this company for more than 10 years to service three different Porsche vehicles and a BMW. They have always done right by me. As a specific example, not too long ago I personally replaced a battery for my current 911 turbo. When I replaced it, the remotes that lock and unlock the door no longer functioned. I called the dealership and they told me I needed to bring it in and that it was going to cost me a large amount of money to re-program the automobile keys. I called Zimms and they gave me a work around over the phone that allowed me to reprogram the keys at no charge in which I accomplished in less than one minute. They have done lots of other work for me over the years including by way of example completely rebuilding a transmission. I have always thought that their work was excellent and that the price they charged was fair.

Just dropped off my '87 Mercedes Benz SDL for repairs for the first time. I think it's a good sign when the original owner of a this shiny red 1985 Mercedes has been taking their car here exclusively for over 15 years.