Jocelyn Hope - State Farm Insurance Agent

• Susan Orphey
  
  
  (October 26, 2020, 8:31 pm)

  From my first visit to Jocelyn Hope State Farm Agency I felt very comfortable. Michael introduced himself then told me Danielle Underwood would assist me in making an insurance payment. Danielle is very professional and knowledgeable. She is also very personable. That very first visit I also met Jocelyn. Great team! I've been with State Farm many, many years and wanted to stay with State Farm when my previous agent here in Texas retired. I feel fortunate that State Farm assigned me to Jocelyn Hope State Farm Agency. Everyone is very friendly and eager to answer your questions.

• Jeff Spiker
  
  
  (October 21, 2020, 4:59 pm)

  Had to add a vehicle to my policy and assumed it would be fairly straight forward process with me cringing at the end once I hear the new cost...NOT THIS TIME! I had emailed Danielle Underwood with the vitals of the new car and the policy I wanted. She responded quickly with an answer but I had to call her for clarification. Once she understood my needs, she was able to add the car, beat everyone's rate, and inform me of options to save even more $$$. She then took time to introduce me to Agents Jocelyn and Michael. They both stopped what they were doing to come talk to me and what a nice Team! Toured their new offices and was made so comfortable. Never thought I would be so impressed with an insurance experience. These guys have it together, (especially Danielle), with the utmost professionalism and the custom's needs at the forefront.

• PMS
  
  
  (October 20, 2020, 2:57 pm)

  I had a question regarding an on line payment and spoke to Danielle the office manager. She patiently assisted me with my inquiry with professionalism and was generous with her time as she assisted in a friendly welcoming manner. We have been State Farm customers since 1997 and I highly recommend the office of Jocelyn Hope .

• Armando Martinez
  
  
  (October 20, 2020, 10:26 am)

  Danielle Underwood is the epitome of customer service. She follows up on all requests and explores all options in regards to insurance coverage options. State Farm Extraordinaire. Five Stars ++++

Jocelyn Hope - State Farm Insurance Agent in Grapevine, TX

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