Jabo's Ace Hardware - Hurst

Today I met the finest retailer in my 65 years young. This story is about Memorial Day May 30th, 2022 and a man named Michael Finley. You see, I am the owner of a large size Big Green Egg. I wanted to use it for BBQ today, so I decided to clean out all of the residual ashes that accumulate below the charcoal cast iron grate. In doing so, I found the grate broken in half after many, many years of use. I could not use the egg like this.

I called around town to every store that sells the Big Green Egg and they were either closed for the holiday or did not have the grate in stock if they were open. I finally got a hold of Jabo's Ace Hardware store in Hurst Texas and they said the had the grate in stock. I got excited because my Memorial Day BBQ was salvaged.

Well I drove to the store only to find out that the young man that I talked to by phone was incorrect, they did not have the grate in stock. A second salesman came over to double check and he did not find one. I asked him if he would be willing to sell the grate that was in their floor model and he said no, can't do that.

Then the store manager came over to check stock and did not find one. Here is the kicker, without me saying anything, Michael Finley opened up his floor model and said here, take this one and he looked up the price and sold it to me.

I made my living as a salesman my whole life and have never met a finer gentleman. I pray that Michael's managers see this post. They have a star performer on staff. Thank you Michael, you amazed me with your kindness.

I called Jabo’s Ace Hardware searching for a Weber Gas Grill on Saturday morning. They not only had one but agreed to assemble it the same day!

I was shocked and amazed at this level of customer service!

Michael was great to work with! He took the time to listen to my desire to have a grill ready to use in time to fellowship with my family and he came through with flying colors!

Michael you saved our holiday weekend! You’re the best!

We have filled our propane here for last 2 years, today we met Brian. My husband is on crutches so I have a hard time lifting our propane bottles in the car. Brian helped me with all 3 bottles and was a pleasure to visit with. He has been the only one to ever help load the bottles in the car. Thank you so much Brian.

Setup my order online and called the store before placing it to ensure they had the products. Places the order and immediately received confirmation and then a short time later another email saying it was ready for pickup. Simple easy and accurate.

Excellent customer service! I am always greeted when walking in, thanked for coming in, always asked what I need help with or what aisle I can find what I need. Someone will happily ask if i need help finding anything or how it works or can answer any of my questions and it is not a bother for them. If you want to roam and look around, they will leave you alone and are there when you need them. Knowledgeable, professional and friendly people too!!!