Carol Harris - State Farm Insurance Agent

Carol Harris has cultivated an office culture that is welcoming and friendly! So glad I chose to stop in to get a quote here! I met with Kaila who made the process so easy and enjoyable. Kaila was very helpful and knowledgeable; helping me find coverage that made sense for me while ensuring I was aware of all the various opportunities for discounts. (“Drive Safe and Save” is a great program) I only wish that I had come sooner, they gave me the best quote in town. Carol Harris doesn’t believe that she is providing a passive service; she and her office take on an active role to ensure their policyholders are satisfied with their coverage. That’s something that these out of town or online companies can’t compete with.

Excellent customer service! I've never had a problem with them, but today they went above and beyond! I called regarding a problem with my car starting, after calling two mechanics, and three nissan dealerships, I was told I'd have to tow it in. I called to find out about my policy's roadside assistance and Jessica went the extra mile. She asked me about my car, and in her empathy even googled for me, and suggested a few things, and one worked! She saved me money on having to to go to a dealership, and a TON of time! I'm so grateful, she was an answer to prayer!

Heard about the wonderful news about Keller High School winning the Celebrate My Drive grant! I attended the Celebrate My Drive event you had at the Keller High School parking lot with my son and daughter. It was a fun and an informative morning about teens and safe driving. Thanks for the great event! Renee'