Fixed Fitness

Fixed Fitness called me back within 24 hours and set-up an appointment for same week. Tech was professional, thorough and resolved problem on visit.

Mike Scott was fabulous in assisting me with my new Precor machine. He conscientiously addressed all of my concerns and was virtually present while the technicians worked on my machine. He was very knowledgeable about my specific machine and arranged for the technicians to come out within 24 hours of first contact. Finally, Mike made sure to follow up with me every step of the way: he texted me about the arrival of the technicians and later called me after the technicians left to ensure that I was satisfied with the service. I definitely couldn't have asked for anyone better to assist me today!

Mike from Fixed Fitness walked me through a diagnosis of the problem we had with our Octane Q35e (a broken brake cable), ordered the part and had it shipped to us, and then after the part arrived, walked me through the installation of the new brake cable. He made it all possible -- doing it on my own would have been a bit of a nightmare -- he knew exactly what steps to take and in which order, and helped me identify all the nuts and bolts when putting it back together. A very happy customer -- video-aided repair is definitely a "thing", and the Fixed Fitness folks definitely have the right touch to make it work.

Mike Scott was an absolute pleasure to work with. He is very patient and knowledgeable. Should you choose to schedule phone appointments to repair your machine (as opposed to having a technician come to your house), Mike really takes the time to break everything down into easy, understandable steps. I’m obviously hoping my machine doesn’t break again, but if it does, I will definitely be a returning customer.

The staff is very experienced and provides excellent customer service skill. I highly recommend Fixed Fitness.