Mercury Charlie

The go-to guys for those in the know. Just ask J.J.

The acceptable final results of the engine transplant project performed by the Mercury Charlie's crew was marred by their consistent inability to return phone calls or communicate during the process.
Most recently I had a time-critical question for Chris regarding his choice of some engine components. I called early in the week and spoke with owner's daughter Roxie, who assured me Chris would call just as soon as he finished a phone call he was on. 4 days and one additional phone message followup later, I finally got a call at end of day on Friday. By then I had long since given up and just had to make my own decisions without input from Chris. Looking back during the estimated "two week" project which stretched into over 2 months (and final cost some 60% greater than the initially discussed high range), I was reminded that on numerous incidents I NEVER received a return call for messages left either on voice mail or with the receptionist.

On the other hand, the finished project was generally completed in a professional and knowledgeable manner. There aren't many shops left that do this kind of work, and I recognize and appreciate that.

On the positive side, I'd be remiss if I didn't mention that Chris made a personal end-of-day trip to my house with some replacement ignition parts, several weeks after I took possession of the completed project and he even offered to re-install my spark plugs (I declined.. I'm not yet completely helpless). They are clearly trying hard. I'm confident that remaining issues will soon be resolved.

Phil A.
Dripping Springs

Great place. Great crew. Good looking work.

Brought my '65 Riviera to Charlie for some work. Charlie is a great resource for these classics. He was able to get the car running great in no time and was able to fit me into the shops very busy schedule. Great Customer Service!