MEGA FURNITURE

• Grace castillo
  
  
  (June 14, 2021, 2:05 pm)

  My partner and I were greeted by Isaias. He was very patient and friendly and continuously asked if we had any questions. We were very satisfied and comfortable with our purchase , and the prices were great ! Will definitely be coming back .

• Debra
  
  
  (August 2, 2020, 8:57 am)

  Greeted as soon as we walked in. Great customer service! Roxy was our salesperson & did a excellent job. She was knowledgeable in the furniture. She saved me $$ in the process too. & was patient answering all & any questions I had. I felt comfortable with my purchase.
  There was some technical issues at check out, but that’s understandable after a night of heavy rain! Overall we would recommend this furniture store. Especially because the furniture is beautiful & the manager was friendly! Can’t wait until our couches & dinette set are delivered! :)

• Debbie Davis
  
  
  (July 29, 2020, 2:06 am)

  I think I may have had the best experience of my life at this furniture store. My daughter was in the hospital for 19 days. They released her because her insurance wouldn't pay anymore. She should have gone to a physical therapy rehab center, but again, insurance wouldn't pay for it. She couldn't walk, sit up by herself or anything else. I flew her son in from several states way for the weekend to help me take care of her. He was leaving Tuesday evening June 23. I went to every furniture store in Austin to find a lift chair. Found one in every store. But not one of these stores would sell me one on that day. Rooms to Go, Lazy Boy, Ashley Furniture. Same story Oh, we can't do that it takes two weeks for delivery. I pleaded my story with each one of those stores and not one would help me out. I was sitting in the parking lot on my phone searching for "Furniture stores near me" when I found Mega Furniture. Didn't have a clue where it was and lucky for me I was almost on top of it. Now keep in mind I'm not in a good mood at this point. I've been running back and forth to the hospital for days, my daughter is terribly ill, I've tried four places already. I walk in the door and I'm met by Roxy, the sales girl. I tell her what I need (I'm sure I probably wasn't very nice about it) and I get the same speech from her, can't do it, takes two weeks, I go off in a rant as I'm stomping out of the store. Roxy, literally chases me out the door, wait, wait.I said no need to wait if you aren't going to sell me a chair TODAY. She says let's go talk to my manager. I go with her to meet Julia, the manager. I LOVE Julia. Not only did Julia sell me a lift chair, but she made a few calls and found someone to deliver it for me. I had to stop at the pharmacy before I went home and they delivered the chair before I even got home. The chair is awesome, Roxy is awesome, Julia is awesome and Victor the delivery driver was Austin. I'm telling you they have my business and loyalty for a long time. They went above and beyond for me.

• Anthony Ozuna
  
  
  (May 16, 2020, 2:20 pm)

  Excellent customer service the moment i walk thru the door. Addy Satisfied any and all questions we had. Also beautiful furniture at reasonable prices. We love our new couches and they even provided cleanser and sheild gaurd free. Will definitely recommend this place to family and friends.

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