The Big Screen Store

Only four because I think your return policy made me feel like I should buy from somewhere else just in case I didn't like the TV. It was repeated to me that there is no return policy because people would watch the Super Bowl and return it. Mine was being delivered after the Super Bowl because I didn't "need" it that fast. But he kept referring to watching the Super Bowl and returning it. The TV seems fine, but not the upgrade I expected. The Alexa is a pain and I haven't quite figured it out yet. It says it will load what I ask and then doesn't. I'm trying to figure out the "smart things" portion to get it fully operational. I do love the atmosphere of shopping at the Big Screen Store though and the sale reps were helpful.

The beauty of the Big Screen Store is technical knowledge of Charlie and Kevin who can help a buyer decide which model to choose for optimal viewing at an affordable cost. Buyers should realize that the Big Screen Store will match prices and if one has a technical issue, he/she need not being the big screen to the store for warranty; the Bid Screen Store will come to the buyer. Having an expert available by phone plus a competitive price and free delivery reducing risk (damage during personal hauling of a big screen) is a major benefit for the buyer. I was pleased with the price, service and quality.

These folks were great to work with and we experienced exceptional product price, delivery and set up. We used the store in Sterling, VA. They sell only one line of TVs and are totally plugged-in to Samsung. Charlie and Kevin were trusted pros and totally responsive to our question (including operation of the TV and set up ideas). It's great to see a business so focused on customers’ needs. A class act—highly recommend you give them a run—doubt you’ll find anyone better.

It was a pleasure to work with Charlie Whetstine. He was not only extremely knowledgeable and friendly, but actually took the time to demo the TV and soundbar I was looking to buy. No pressure, just good information and excellent customer service. Their prices are the best you will find, no matter where you look. Delivery was fast, efficient, and early. I would highly recommend The Big Screen Store!

Awesome sales team, good selection, great prices. Wife and I went in looking for a replacement/upgrade for our current broken 4K and walked out satisfied and without pressure from the team. Delivery was on-time and setup was great. The whole process is better than any other retailer I have dealt with in the past.