Hickory Point Townhomes

First and foremost I have to give it to Emily! She is literally the sweetest and most understanding leasing professional I have ever dealt with.

Reason for my 4 stars is because I felt like the unit could have been better prepared for my move in and I have only been here for week? Beyond that, RIGHT NOW I am pretty please with my unit and the property overall.

We have a new property manager, Karen Anderson! Karen just started and has already been working hard to get everything fixed from maintenance work to our accounts. It was only a week of her being here when she fixed my issues that the “auditor” and previous property managers were working on for months!!! I previously had a one star because I couldn’t put a zero, my review was that bad. As of right now Karen is working hard and fast to shift Hickory Point and I’m satisfied!

I was very excited about moving here just to find out that they did me wrong. On the first day of picking up my apartment key, the apartment was dirty- previous tenants belongings were still in the apartment, roach poop in the cabinets, dishwasher had some dishes and was dirty. They claimed to have had the pest control before I moved in, but they came out again after I moved in and there are still so many roaches- the apartment is very badly infested. I understand that I did not get a renovated unit, but to give a mother with two kids an infested apartment is wrong. The walk-in closet did not have the rod to hang clothes, still waiting on them to fix it. The vent in the upstairs restroom does not work which could lead to mold. The apartment is very nice and has lots of space- Just the infestation ruins it all. I am so traumatized of seeing roaches left to right and this is barely week 2. The website is a lie, they claim to have apartments starting at $1205 but when you actually apply, they claim they don't and offer a non-renovated unit for $1335. Now I am stuck in an infested apartment with my boys for 15 months. The area is calm, parking is not bad either. You get one assigned parking spot only.
I do not think my apartment was worth $1335 when it is infested with roaches, has missing rod to hang clothes, and vent not working.
I will say that on the positive note- I really like their washer and dryer- very big machines!

If you plan on moving here, just make sure that you ask that they make sure the apartment isn't infested and to take care of that BEFORE moving in because once you are moved in, it seems like they do not care.

ALSO, I paid my move in fees ON TIME, and I have been receiving nonstop messages that I owe money when I do not. They said that they will take care of it but just received my next month's statement with the "owed balance". They need to be more organized on that part as well. Make sure you keep your paystubs or screenshot payments made online, so they do not try to overcharge.

Update: They have fixed some of the issues- they have sent Pest control three times now and I am happy to know that they are taking this seriously. There are still roaches, but they have definitely decreased from when I moved in. They also came to add the rod in the closet although it took a month but at least they handled it. I will be sending work orders for the vents, but I am happy to know that they are working on fixing this issue. I updated it to 4 stars for at least attempting to make things right.

Before moving in there were several maintenance issues that needed attention. Emily, in the office, was attentive, understanding and quick to respond. The maintenance crew addressed all issues within 48 hours.
While the townhome is obviously older it is in a quiet area, laid out well and less expensive than other ones we considered. I feel we made right choice and will be happy here.