Address: | 11426 Jefferson Ave, Newport News, VA 23601, USA |
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Postal code: | 23601 |
Phone: | (757) 595-5700 |
Website: | http://www.bigalsmufflers.com/ |
Monday: | 8:00 AM – 6:00 PM |
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Tuesday: | 8:00 AM – 6:00 PM |
Wednesday: | 8:00 AM – 6:00 PM |
Thursday: | 8:00 AM – 6:00 PM |
Friday: | 8:00 AM – 6:00 PM |
Saturday: | 8:00 AM – 6:00 PM |
Sunday: | Closed |
I was having brake issues and decided to head to big Al's because of there good reviews. I had my brakes go in traffic before arriving and LITERALLY almost died. I was an emotional wreck and low on cash. To say they deserve 5 stars is an understatement. They not only were able to diagnose and fix the problem they made sure I had a plan for future possible issues and they did it with class. They kept me informed and made sure I knew what AND why they were doing anything. I am extremely grateful for there hard work and speedy turnover. 100 stars ?
Mr.Griff explained everything about fixing my catalytic converter to me and fixed it in a very timely manner even though they appeared to be very busy. He was also a total sweetheart and made me feel very comfortable leaving my car with them. I will recommend this business to my friends.
They were able to fix my car's muffler on a time crunch without replacing the entire thing. It saved time and money and I was really grateful. They were incredibly friendly and helpful.
Mr.griff was very helpful and he got me in and got me out even when they were smacked. Very reasonable prices and good mechanics. He has another customer in me because ill be back for sure.
Mr. Griff was extremely friendly and worked hard to help me fix my car. He ordered the necessary parts and took me step by step through the costs before they worked. Mr. Daniel was the tech who replaced my rotors and replaced my tie rods. He brought me back and showed me exactly what was going on and offered advice for how to fix my car (single mom here so I don't have a lot of money to drop for sudden problems like my tire rods). All in all, everyone is extremely friendly and my favorite place to stop if I need to do a service. 20/10 guys! Thank you so much for working with me.