Tycon Medical

I was truly pleased with the tech Ed that was sent to our house today. He took the time to take care of all of our needs in reference to the electric wheelchair and my husband is doing the suggestions that Ed gave him and he seems to not be hurting as often from the adjustment that was made to the chair thank you so much 😊😀

I have been a customer of Tycon medical for many years!!! Great service! One of the techs, Ed is FANTASTIC!! Knowledgeable, friendly and just a really nice guy!
Nikki, in customer service is also, FANTASTIC! Keeps you informed of the process, and is also one of the nicest people to work with!
If you need medical equipment, I HIGHLY recommend Tycon Medical.

Tycon isnt my usual DME company but man do i wish they where. I had a decline in my health and due to my power assist and manual chair not being a safe or viable option I needed a folding power wheelchair. A quick google search on the Whill website pulled up tycon. I sent tycon an email and got an immediate response Catharine Z was "lucky" and i was put on her case load. I am. huge disability advocate and usually have to work twice as hard to get correspondence from people. This was NOT the case with Catherine she is one of the most helpful and sweet people i have come across. Often times i feel like just a paycheck but Catherine allowed me to feel like family. I was so shocked at how fast this was gone. On 1.6.2023 Catherine reached out to me and on 1.25.2023 the Whill F folding wheelchair was approved. I am mind blown. I typically have phone anxiety but Tycon Medical and Specifically Catherine have gone above and beyond to show me i am important and not just another pay check.

2.1.2023 - I want to add that we had I minor issue with shipping of my item and instead of leaving me without a chair on my upcoming trip to a doctor 4 hours away Catherine spent the day coming up with a solution in order to make sure I was able to get a loaner in the meantime. Most times you feel like you are just another customer / number / paycheck but Catherine called me with the most sincere apology I have ever heard and provided me an alternative. The loaner may not be my personal chair but I am beyond grateful for the hard work she put in Along with the other office staff to make my trip still possible.

If you are on the fence about using a local DME vs a nationwide one don’t think twice and support a local DME. TYCON showed me I matter and that I will be forever grateful for.

2.9.2023 - Derek is always so kind any time I see him I need to go to the area where the shop is located but I was having a higher paying day so they offered to bring me the chair within probably an hour after I told him I was having a high-paying day Derek came, and he was so kind as always took the loaner chair that I had and left me with my personal chair. I’m so excited to have my version of my chair although the loaner was amazing as well. Honestly everybody inside this company has been nothing but amazing shout out to Derek and Catherine.

Nothing but professional! He took his time with my mother by explaining pros and cons of each chair and what would best meet her needs. Cannot say enough about Ed, but would like to thank him for all the information, and time spent with measurements and having my mom demonstrate she could gain independence from her chair.

Ed was timely and very courteous . Very professional yet very friendly and easy to talk to about my concerns .
If you are looking for mobility assistance , Tycon Medical is your one necessary first and only need to look !
Also , must add , Kathryn was an angel 👼 ! She was so very kind and overwhelmingly helpful to me . She relieved all my stress about searching for help concerning my mobility . She consistently answers the phone politely and is very responsive to my needs !
THANK YOU : Kathryn and Ed for a great experience , so VERY RARE these days !