Japanese Auto Masters

I own a Prius and a Tacoma, and have been using this company for years. Service has always been prompt, friendly, and very professional. I trust JAM to be honest and not oversell something I don't need. Tom Potter provides great recommendations on maintenance and is always happy to answer questions. This is a great family business.

The front office let me down today. I have always received excellent and professional service, but not so much this time. I was given an estimate with unnecessary services like expensive gas and oil additives and an expensive cabin air filter that I didn't request. The cost to diagnose and repair a routine item was seven times more than another reputable shop. The experience was similar to a dealership, premium prices and upselling extras. My estimate also included a service that I recently completed at JAM that is only necessary every 30k, it was a clerical mistake, and the price was also fifty dollars more than it was six months ago. I always receive excellent work from the mechanics. The employees at JAM are very nice and courteous, and I trust them with my vehicle. But, not sure I'll go back. They let me down time time.

They don't only work on imports! I took my Dodge Caravan in for some high mileage routine service. I needed the transmission fluid changed and another local shop said they weren't able to do it and the dealership never called back. Japanese Auto Masters was VERY easy to make an appointment. They have a great system that will text you quotes that you can accept or decline services depending on what you would like them to do. They ended up finding a couple other small issues that I'll fix myself (headlight bulbs out). But had then change the brake fluids as well. Service was fast and clean.