Verizon Authorized Retailer – Cellular Sales

• Dawn McKay
  
  
  (March 1, 2020, 12:20 am)

  As a customer since 2016, One of your representatives really stood out for us. Her name is Jessica Cruz. I have purchased a total of 9 devices from Verizon, and with Ms.Cruz's professional help, I have been clearly shown how to manage those devices. It's wonderful when I can connect with someone from this company (whom I can count on) to show me the different details about our Verizon services, and that is what Jessica has done.
  We love our Hum services in which Jessica had politely introduced us to, and within our very first week, we have had one of our vehicles tolled and cared for by using Hum.
  I have also had an issue when my finger print would not take on my Android phone. Jessica walked me carefully through (about what to do to for a quick fix and I was relieved to find that our information could still be protected while I was resetting my phone.
  Thank you, Jessica for always being there like family.........Dawn & Charles McKay
  
  .

• Gray Komich
  
  
  (February 5, 2020, 2:27 pm)

  After visiting a handful of Verizon corporate stores and getting NO HELP we stumbled upon this gem. We were greeted st the door by Mark Jenkins and told him our predicament. We had been trying to move contacts from our Windows phone to my new Note 10. Other stores couldn't do it and after hours on the phone Verizon told us it could not be done. Somehow Mark got it to work after 30 minutes of outstanding persistence. We weren't spending a dime in this transaction but that didn't matter to Mr Jenkins. Needless to say this will be the ONLY store we will visit from the point on. Bravo Cellular Sales!

• Teri Sanders
  
  
  (January 30, 2020, 5:57 pm)

  I normally don't do reviews, but I had to this time. I bought 3 lines through Verizon, and I'm happy I did!!
  Since I've had my phone over a year now, I've had several questions. Each time I asked Jessica Cruz a question I felt like I understood my new phone more. I felt bad asking her questions consistently, It seemed like I had a different one every week.. and I remember one time I said to Jessica, I'm sorry I keep bothering you, and she said "no silly that's what I'm here for" then she said she actually enjoys answering questions.
  She even talked me into a Hum, which I definitely needed!
  This sales lady can put anyone at ease!!!
  Thank you Jessica for the awesome customer service! I would always recommend you, and Verizon after my experience!

• Michael Walker
  
  
  (December 31, 2019, 10:23 am)

  My son, who is in college in Front Royal needed a new phone after his screen broke. Jessica at this Verizon location helped me get him a new phone and worked to get the best deal for us. My son has been very happy with his new phone. We got a $100 credit for buying out my phone.
  
  Unfortunately, we had a problem with the first bill, as my phone was part of a buy-one-get-one with my wife's phone, and they basically ended up buying out the free phone, rather than the one I was paying for.
  
  But, after a couple of phone calls with Jessica and Verizon billing, we got a direct line between Jessica and a customer rep and they worked it all out for us. Jessica did all she could to help ensure I was a satisfied customer.

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